Find your purpose at Unilever. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues in a truly global and diverse culture to ultimately become a better you. This key Quality role ensures systems are in place to comply with local regulatory requirements and drives site Quality improvement activities to ensure product consumer safety & overall quality and address consumer / customer issues.
Main Responsibilities
Leadership, People, Culture & Linkage
- Deploys UL Quality strategy and goals through site specific projects and targets.
- Provides Quality leadership to influence Site Q culture through activities to create passion for products and brands, visibility for quality, and coaching of site leadership.
- Builds quality and consumer safety skills and knowledge through coaching and training of factory team.
- Ensures Quality team has level of required skills and knowledge as appropriate to support site quality programs.
- Builds Site Quality talent through recruiting, coaching and training.
- Participates as lead for Site Quality in Quality meetings, forums, and virtual site network meetings.
Quality Systems Management
- Ensures UL QMS is implemented locally to assure consumer safety and overall quality of the final product being manufactured.
- Verifies compliance of site operations to UL QMS and other applicable quality related requirements through program of internal audits.
- Ensures complete, accurate and on-time submission of annual Quality Verification program self-assessment.
- Reviews and analyzes site quality KPIs, loss trees, and data to understand quality performance and identify areas for improvement.
- Ensures site maintains satisfactory standings and approvals for Unilever and applicable customer required audits / certifications.
- Ensures site compliance with all local regulatory requirements related to consumer safety and product quality, and that ethnic and religious requirements are in place (e.g. Kosher, Halal).
- Verifies traceability of materials, packaging and product aligned with UL and regulatory requirements.
- Leads for site in product incident management situations linking with MCO Quality.
HACCP, Hygiene, Cleaning
- Develops, implements and updates site HACCP plan and pre-requisite programs.
- Ensures mitigation of consumer safety risks through HACCP validation and on-going verification.
- Implements pre-requisite programs including pest controls, allergen management, and hygienic controls.
- Ensures implementation and on-going compliance to requirements of category / technology GMP applicable to the site.
Testing & Measurement
- Ensures quality of materials and packaging by implementing in-take control programs.
- Ensures quality throughout the entire production cycle by implementing testing programs aligned with UL requirements and specifications.
- Ensures all on-site Quality laboratories operate in accordance with good laboratory practices and regulatory requirements.
- Implements and verifies site-wide programs for calibration and maintenance of inspection, measuring and testing equipment.
- Monitors product fill control to ensure regulatory compliance and reliability of label weight declarations.
UMS & Continuous Improvement
- Leads Quality Pillar for site in UMS factories.
- Ensures UL required IT systems, practices, loss trees and improvement tools are used to reduce / eliminate quality losses.
- Initiates and supports structured improvement activities for product complaints and CRQS gaps.
- Partners with Procurement to address quality losses by monitoring supplier performance.
Innovation & Change
- Applies current tools and practices to manage quality related projects.
- Ensures quality resource support to innovation trials and VIP projects at the site.
- Leads for site in quality related category knowledge and understanding of requirements.
Qualifications and Experience
Essential:
- University degree in technical discipline or general sciences.
- Minimum 5 years’ experience in Quality or Manufacturing.
Preferred:
- Biology, Chemistry, Engineering, Food Science or Microbiology degree.
- Direct Manufacturing experience.
Standards of Leadership (SOL)
- Passion for High Performance: Generates intensity and focus to motivate people to deliver results at speed.
- Consumer Love: Invests time inside and outside to understand the needs of consumers.
- Business Acumen: Creates sustainable growth with purpose, engaging different partners across the system for change.
