Service Coordinator

Core Duties and Responsibilities

• Guest Management: Manage multiple responsibilities, including handling reservations and coordinating guest seating arrangements efficiently.
• Front-of-House Maintenance: Maintain cleanliness at the restaurant entrance, specifically ensuring door handles and windows are spotless.
• Welcoming Services: Greet guests courteously, identify first-time visitors, and offer a warm introduction to the establishment.
• Operational Coordination: Work closely with service staff to determine appropriate seating availability and provide effective communication between kitchen personnel and front-of-house staff.
• Customer Interaction: Maintain a professional and positive attitude at all times. Bid farewell to departing guests and encourage repeat visits.
• Administrative Tasks: Respond to calls, manage bookings, and process takeaway orders where applicable.
• Problem Solving: Address customer concerns promptly and ensure complaints are resolved in a timely manner.
• Internal Relations: Liaise between employees and management, acting as a mediator in case of disputes.
• Staff Mentorship: Provide guidance and training to newly recruited hospitality staff.
• Innovation: Contribute innovative ideas toward the restaurant’s layout and ambiance design.
• Reporting: Report daily business activities to management and escalate any significant issues.

Job Specifications and Qualifications

• Education: Certificate or Diploma in Food and Beverage, Hospitality, or a related field. (BA/BSc/HND also accepted).
• Experience: At least 3 years of previous experience in hospitality or service-oriented roles.
• Technical Skills: Proficiency in Microsoft Office Suite.

Key Competencies

• Strong customer service and interpersonal communication skills.
• Ability to thrive in a fast-paced, high-energy environment.
• Excellent organizational skills and attention to detail.
• Adaptability and flexibility in a dynamic work setting.
• Ability to collaborate effectively with a team.
• Supervisory and leadership skills.

How to Apply

Interested and qualified candidates should forward their CV to: careers@emergeegressconsulting.com using the position title as the subject of the email. Alternatively, candidates may apply through the official portal: https://www.myjobmag.co.ke/job-application/1148769.