Position Scope (Job Reference No. NBK/CORP/05/2026)
The Senior Relationship Manager is responsible for driving business growth (Assets, Liabilities, and Customer numbers), Revenue, and Profitability within the Institutional Banking Sector of Corporate Banking. This entails managing a portfolio of institutional customers and partnering closely with the Corporate Banking Product House Units (including Transactional Banking, Trade, Asset Finance, and Insurance as applicable) to co-create bespoke business solutions-oriented value propositions.
Key Responsibilities
- Deliver on Institutional Banking Annual Business Growth Targets, including Revenue, Fees and Commissions, Profit Before Tax, Assets, Liabilities, and Customer Numbers, by engaging existing and new-to-bank customers.
- Relationship Management of all assigned Institutional Banking Customers.
- Manage and maintain strong relationships with key and strategic Institutional Banking stakeholders.
- Customer Service Management: Ensure Enquiry/Complaint response and resolution are handled within set standards.
- Manage Portfolio at Risk (PAR) for the Institutional Banking Segment Business within the annual business target.
- Maintain Turnaround time on Credit Applications for Institutional Banking Segment Business.
- Maintain Institutional Banking Segment Business Operational Costs within the approved budget.
- Manage and maintain a robust monitoring, controls, business continuity, governance, and risk management environment.
- Deputise the Sector Head, Institutional Banking, and offer support in driving overall business growth (Asset, Liabilities, and Customer numbers), Revenue, and Profitability within the Institutional Banking Sector of Corporate Banking.
Skills & Experience
The successful candidate should possess the following qualifications, experience, and competencies:
- University Degree in Business Administration, Economics, Finance, Banking, or its equivalent from a recognized institution. A Master’s degree in a relevant field or relevant certification in business development/Finance is an added advantage.
- Must have 5-6 years’ banking experience in the Financial/banking sector, with a minimum of four (4) years of this experience specifically in Relationship Management Institutional Banking within Corporate Banking.
- Proven track record of attaining targets for business growth and profitability in the financial services and banking sector.
- Have appreciation and operating knowledge of the banking industry, market, trends, as well as challenges.
- Sound understanding of statutory and regulatory requirements of corporate governance, business, and banking operations.
- Demonstrated Customer & Client Focused Innovation – able to meet the demands of internal and external customers.
- Ability for Meaningful Collaboration - establish key partnerships and facilitate, influence, collaborate, and establish accountability through all levels of the organization to help drive uptake of the Bank’s products and services.
- Strong Entrepreneurial and Commercial thinking.
- Excellent research, analytical, and problem-solving skills.
- Integrity and courage to challenge actions within various business units and the status quo.
- Excellent stakeholder management skills.
- Highly effective Negotiation and Influencing skills.
