Relationship Manager, Public Sector - 2 Posts

Role Overview: Relationship Manager, Public Sector

This role is responsible for driving business growth within the Public Sector Banking Corporate Division. The core focus involves active business acquisition of new clients and strategic portfolio growth. The role holder will implement Public Sector Banking Business Development initiatives, influence business outcomes by determining innovative solutions, leverage best practices, and assimilate proven practices to ensure exceptional customer experience and efficiencies.

Key Responsibilities

• Implement the Public Sector Banking Business Development initiatives in line with the Public Sector Banking strategy and business growth plan.
• Identify opportunities for growth and new business acquisition through market research, analysis, and networking.
• Develop, grow, and maintain a strong client and transaction pipeline and convert these to businesses that achieve customer satisfaction, the bank's financial budgets, and strategic goals.
• Actively market and drive the uptake of the Public Sector Banking services and products to new and existing clients, identifying opportunities for cross-selling of relevant products and services.
• Ensure day-to-day client relationship management and engagement with customers to foster a strong and lasting business partnership.
• Promote excellent customer experience by driving and advocating customer requirements through the various functions in the bank to deliver high service standards.
• Ensure full compliance with Public Sector Banking standards while adhering to the Bank’s policies and procedures.
• Partner with Regional Management, Branch Management teams, and Support Functions to increase market share of the Public Sector Banking segment concerning customer numbers, products, service consumption, and revenues, while proactively reducing the non-performing loan book.
• Collaborate with Branch Managers to drive account utilization and sustainable deposits.
• Drive transactional income from Public Sector Banking clients through effective customer service and cross-selling the Bank’s products and services.
• Establish profitable banking relationships with Public Sector Banking clients by providing high quality banking and other financial services.
• Provide feedback to Management on Public Sector Banking market analysis and segmentation regarding products, credit risk evaluation, and customer feedback.
• In liaison with other stakeholders, ensure quality portfolio management by effective identification of risks and their mitigations.
• Conduct preliminary credit reviews and make recommendations for new and existing facilities in line with the Bank’s credit policy and Public Sector Compliance guidelines.
• Regularly monitor performing/nonperforming accounts within the assigned portfolio.
• Support and coordinate post-disbursement loan monitoring.

Skills & Experience Requirements

• Education: University Degree in Business Administration, Economics, Finance, Banking or its equivalent from a recognized institution.
• Experience: 4-5 years’ banking experience in the financial/banking sector, three (3) of which must be in Relationship Management, preferably in the Public Sector.

Added Advantages:

• Master’s degree in a relevant field from a recognized institution.
• Relevant certification in business development, Finance, or its equivalent.

Core Competencies:

• Entrepreneurial and Commercial thinking
• Excellent research, analytical, and problem-solving skills.
• Integrity and courage to challenge actions within various business units and the status quo.
• Strong persuasion, management, and communication skills.
• Strong organizational skills.
• Excellent stakeholder management skills.
• Creative approach, with the ability to anticipate challenges and develop innovative solutions.