Senior Relationship Manager, Infrastructure, Oil, Energy, Transport & Manufacturing (2 Posts)

The Senior Relationship Manager (Job Reference No. NBK/CORP/01/2026) is a critical role responsible for driving business growth within the Infrastructure, Oil, Energy, Transport & Manufacturing sectors within the Corporate Banking Division. This involves active acquisition of new business and rigorous portfolio growth. The successful candidate will be required to implement specialized Banking Business Development initiatives within the Corporate Division, influence business strategy by determining innovative solutions, leverage best practices, and assimilate proven methods to ensure exceptional customer experience and efficiencies.

Key Responsibilities:

• Implement the Infrastructure, Oil, Energy, Transport & Manufacturing Banking Business Development initiatives in line with the Bank's strategy and business growth plan.
• Identify opportunities for growth and new business acquisition through market research, analysis, and networking.
• Develop, grow, and maintain a strong client and transaction pipeline and convert these to businesses that achieve customer satisfaction, the bank's financial budgets, and strategic goals.
• Actively market and drive the uptake of the Infrastructure, Oil, Energy, Transport & Manufacturing Banking services and products to new and existing clients, identifying opportunities for cross-selling of relevant products and services.
• Ensure day-to-day client relationship management and engagement with customers to foster a strong and lasting business partnership.
• Promote excellent customer experience by driving and advocating customer requirements through the various functions in the bank to deliver high service standards.
• Ensure full compliance with Infrastructure, Oil, Energy, Transport & Manufacturing Banking standards while adhering to the Bank’s policies and procedures.
• Partner with Regional Management, Branch Management teams, and Support Functions to increase market share of the Infrastructure, Oil, Energy, Transport & Manufacturing Banking segment (customer numbers, products, service consumption, and revenues) while proactively reducing the non-performing loan book.
• Collaborate with Branch Managers to drive account utilization and sustainable deposits.
• Drive transactional income from Infrastructure, Oil, Energy, Transport & Manufacturing Banking clients through effective customer service and cross-selling.
• Establish profitable banking relationships by providing high quality banking and other financial services.
• Provide feedback to Management on Infrastructure, Oil, Energy, Transport & Manufacturing Banking market analysis and segmentation regarding products, credit risk evaluation, and customer feedback.
• In liaison with other stakeholders, ensure quality portfolio management by effective identification of risks and their mitigations.
• Conduct preliminary credit reviews and make recommendations for new and existing facilities in line with the Bank’s credit policy and Infrastructure, Oil, Energy, Transport & Manufacturing Compliance guidelines.
• Regularly monitor performing/non-performing accounts within the assigned portfolio.
• Support and coordinate post-disbursement loan monitoring.

Required Skills & Experience:

• University Degree in Business Administration, Economics, Finance, Banking or its equivalent from a recognized institution (BA/BSc/HND).
• Master’s degree in a relevant field from a recognized institution is an added advantage (MBA/MSc/MA).
• Relevant certification in business development, Finance, or its equivalent is an added advantage.
• 5-6 years’ banking experience in the Financial/banking sector, four (4) of which must be in Relationship Management in Infrastructure, Oil, Energy, Transport & Manufacturing.
• Possess entrepreneurial and commercial thinking.
• Excellent research, analytical, and problem-solving skills.
• Demonstrate integrity & courage to challenge actions within various business units and the status quo.
• Strong persuasion, management, and communication skills.
• Strong organizational skills.
• Excellent stakeholder management skills.
• Creative approach, with the ability to anticipate challenges and develop innovative solutions.
• Prior experience dealing with customers.
• High degree of interpersonal skills when dealing with a range of people and situations.
• Good computer skills.
• Negotiation and Influencing skills.