Senior Officer, Mandates (Senior Business Analyst 2)

The Senior Officer, Mandates provides effective and efficient banking services to commercial banks, the National & County Governments and other public entities, in line with laid down procedures and guidelines. This role is crucial in contributing to the Bank’s objective of serving as the banker to the Government, financial institutions, and public entities.

Key Duties and Responsibilities

Technical and Operational Responsibilities

• Provide guidance to customers on mandate roles and user access rights.
• Conduct pre-approval checks on all mandates and users.
• Counter check data captured in the system to ensure it matches supporting documents attached to the created mandate.
• Validate ID documents, signatures, work permits (where applicable) and institutional approvals used in creation of mandates.
• Ensure mandate expiry periods comply with policy.
• Reject non-compliant requests and guide customers on corrections.
• Maintain mandate processing Service Level Agreements (SLAs).
• Track and manage mandate queues in the system.
• Escalate overdue, complex, or high-risk mandates to the Section Head.
• Provide regulatory reports, management dashboards and internal audit reports.
• Maintain proper filing of Mandate forms and ID documents received physically over the counter.
• Review and approve Online Banking (OLB) originated requests in Spotlight.
• Respond to customer queries via email, phone, and walk-in engagements.
• Withdraw users who were migrated to the new system on TRANSACT System to facilitate creation on OLB.
• Review user creations, mandate renewal requests, and edits on Spotlight.
• Receive and process mandate withdrawal/deletion instructions.
• Create mandates for newly opened accounts for institutions.
• Assist with onboarding of CECMs and Clerks in accordance with the PFM Act and CBK procedures.
• Provide mandate reports for clients upon request.
• Validate consistency across Spotlight, TDH, and TRANSACT systems.
• Generate reports (active users, expired users, withdrawn users, and suspended users).
• Enforce policy on mandates creation, including National Treasury approval for MDAs and relevant officials for assemblies and executives.
• Monitor OLB mandate activity and exceptions.
• Prepare issues for daily operations meetings.
• Create and manage mandates for internal users.
• Support CBK Branches on mandate activities.
• Resolve queries and complaints from customers and make decisions in marginal risk situations.
• Prepare investigation reports for the EACC or other authorities as requested.

Strategic and Other Responsibilities

• Contribute to the performance of other functions and the overall achievement of the Bank’s strategic objectives.
• Work effectively as part of the team to deliver on Key Result Areas.
• Audit teller cash tills at the close of business.
• Assist in the preparation of the Banking Strategic Plan and yearly budget for the Financial Institutions Operations Section.
• Provide information for the Training Plan.
• Maintain working relationships with external parties including Government departments, County Governments, and commercial banks.
• Comply with Bank policies, procedures, guidelines, and internal controls.

Qualifications and Experience

• Education: Bachelor’s Degree in Economics, Banking, Accounting, Finance, Business Administration, Mathematics, Computer Science, or a related field.
• Professional Qualification: Professional qualification in Banking, Accounting, Finance, Risk Management, or a related field is an added advantage.
• Experience: Not less than three (3) years’ work experience in Banking Operations, Financial Services, Economics, Accounting, or similar operations.

How to Apply

Interested and qualified candidates should visit the Central Bank of Kenya careers portal at careers.centralbank.go.ke to submit their application.