The Senior Manager, Retail Digital User Design Lead is the design philosopher and strategist for NCBA's Retail Digital Solutions. In this role, you will be the 'Go-To-Person' for Retail Banking Design, blending psychology, design, and technology to optimize usability. You will collaborate closely with cross-functional teams to shape every stage of the design process, from concept development to user testing, ensuring digital products captivate and delight users. This is a critical role that influences strategic direction and has direct access to executive leadership.
Key Responsibilities
Design Strategy: Serve as the lead philosopher for design, defining the vision rather than just executing briefs.
User Research: Conduct comprehensive user research, interviews, and surveys to inform design decisions.
Interface Optimization: Blend psychology and technology to optimize usability across Retail Channels (Borrow, Invest, Insure, Transact).
Team Leadership: Manage internal and external designers, teaching design as a strategic discipline and coaching them across all design areas.
Stakeholder Influence: Challenge and influence senior stakeholders (C-suite, product/tech leads) on design decisions.
Design Documentation: Prepare detailed design documentation for seamless collaboration with development teams.
Requirements and Qualifications
Academic: Minimum of an undergraduate degree (BA/BSc/HND).
Experience:
At least 7 years in product/UX design roles.
Minimum of 3 years operating at a strategic leadership level.
Experience designing fintech, payments, or digital financial services within regulated environments.
Proven track record of managing small design teams (2-10 people).
Technical Skills: Expert-level command of Figma, Adobe XD, and Adobe Creative Suite (Photoshop, Illustrator, etc.).
Certifications: Certification in HCD (Human-Centered Design), Design Thinking, or equivalent is a significant advantage.
Communication: Exceptional skills to articulate complex design thinking to non-designers and executives.
Highly Desirable Attributes
International design experience where design is a strategic discipline.
Experience designing wallet, super-app, or platform-based products.
Track record of building a design function from scratch or transforming design culture.
Understanding of the African market context (connectivity, literacy, trust, regulation).
Background in service design, design systems, or design operations.
How to Apply
Interested and qualified candidates should apply online through the NCBA Group career portal on SuccessFactors. Please ensure you submit your application before the deadline on April 27, 2026.
How to Apply
Interested and qualified? Go to NCBA Group on career5.successfactors.eu to apply. Ensure you complete your profile and application before the deadline of April 27, 2026.
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