M-KOPA’s mission is to make high quality energy affordable to everyone. In this senior leadership role, you will be responsible for defining and executing the strategic direction for Quality & Operational Excellence aligned with M-KOPA Kenya's business objectives. This is a senior management role (Job Band C1) reporting to the Head of Operations, with direct reports including Managers for Quality Assurance & Compliance, Training & Capability Development, and Process Excellence.
Strategic Leadership & Direction
- Defining and executing the strategic direction for Quality & Operational Excellence aligned with M-KOPA Kenya's business objectives.
- Translating company strategic priorities into clear operational excellence roadmaps, quality frameworks, and capability development strategies.
- Providing strategic recommendations to senior leadership on operational risk landscape, quality maturity, and investment priorities.
- Championing operational excellence culture, positioning quality and continuous improvement as business enablers.
Team Leadership & Development
- Leading and developing a three-pillar leadership team (Managers of QA & Compliance, Training & Development, Process Excellence).
- Making strategic organizational design decisions including structure optimization, talent acquisition, and resource allocation.
- Creating a high-performance culture centered on independence, objectivity, data-driven decision-making, and continuous improvement.
Cross-Functional Influence & Partnerships
- Building strategic partnerships with operational department heads (Telesales, Customer Care, Retail) ensuring Q&OE is positioned as a valued business partner.
- Collaborating with Risk & Compliance team, maintaining clear boundaries between operational integrity and strategic enterprise risk.
- Partnering with Global QA/Training leadership to leverage global frameworks while owning local execution and results.
- Navigating organizational complexity and managing resistance when quality standards conflict with short-term operational pressures.
Governance & Standards
- Maintaining robust governance frameworks including quality councils, calibration sessions, audit protocols, and escalation mechanisms.
- Ensuring quality standards, audit methodologies, and compliance frameworks remain current and consistently applied across all channels.
- Driving accountability for quality outcomes with operational leaders through transparent scorecards and data-driven performance conversations.
Strategic Oversight & Performance Management
- Providing strategic direction and oversight to Quality Assurance & Compliance, Training & Capability Development, and Process Excellence operations.
- Monitoring department performance against established KPIs: fraud prevention savings, efficiency improvements, quality score gains, and training effectiveness.
- Delivering executive reporting that enables senior leadership to make informed decisions about operational investments and priorities.
Risk Management & Preventive Controls
- Maintaining comprehensive view of operational risk landscape through analysis of audit findings, quality trends, and process inefficiencies.
- Ensuring preventive control mechanisms identify system vulnerabilities, fraud patterns, and compliance risks before they materialize.
Change Management & Continuous Improvement
- Leading organizational change initiatives related to quality standards, process improvements, and operational excellence practices.
- Driving cultural transformation toward operational excellence mindset.
Qualifications and Experience
- Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or related field (MBA preferred).
- 8+ years of progressive leadership experience in quality assurance, operational excellence, or operations management.
- 5+ years of senior people leadership experience managing managers.
- Working knowledge of Lean, Six Sigma, or similar methodologies (Green Belt or higher is an advantage).
How to Apply
Interested and qualified candidates should apply online via the M-KOPA Solar career portal by clicking the apply link: Apply Here
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