At Pula, we are radically restructuring agricultural insurance, using technology to insure the previously unbanked, uninsured, untapped market of 1.5 billion smallholders worldwide. We work in eight countries across Africa and Asia, and in 2017 alone, we facilitated crop and livestock insurance cover to 611,000 farmers in Kenya, Rwanda, Uganda, Nigeria, Ethiopia and Malawi. We are seeking a Senior Manager for Field Operations to own a portfolio of large-scale field programs across multiple countries.
Key Responsibilities
- Project Delivery & Accountability: Own a portfolio of large-scale field programs across multiple countries, setting delivery strategy, resourcing models, QA thresholds, and escalation mechanisms. Hold full end-to-end accountability for scope, timelines, budget, and data quality. Oversee project setup, resourcing, training, field execution, monitoring, and final data submission through Country Field Managers.
- Quality Assurance & Process Improvement: Own department-level quality outcomes, defining QA standards, enforcing adoption, and holding senior managers accountable for results. Drive delivery quality across Field Operations by identifying systemic gaps and strengthening QA frameworks.
- People & Performance Management: Directly manage and develop Country Field Managers, providing clear direction, performance accountability, and coaching at a senior level. Lead large field teams by setting expectations, performance standards, and escalation mechanisms.
- Client & Stakeholder Management: Serve as the senior Field Operations contact for assigned projects, owning client communication on delivery performance, risks, data quality, and scope decisions.
- Cross-Functional Collaboration: Partner with senior stakeholders across Insurance Operations, Data Services, Technology, and Commercial teams to align priorities, operating models, and delivery standards across the full project lifecycle.
- Special Projects and Strategic Initiatives: Lead and own ad-hoc or department-wide initiatives, including piloting new methodologies, scaling best practices, and implementing solutions that enhance operational efficiency.
Requirements and Qualifications
- Progressive Field Operations Leadership: 8+ years of experience in field operations, data collection, or large-scale service delivery, including at least 3 years in a senior management role.
- Large-Scale Data Collection: Demonstrated success in delivering repeated, high-volume data collection programs (500,000+ records), such as farmer registration, yield measurement, or household surveys.
- Field Team/Agent Network Leadership: Proven experience building, mobilizing, and managing large-scale agent/enumerator networks of 5,000+ members.
- Quality Assurance & Operational Excellence: Expertise in designing, implementing, and monitoring QA frameworks, ensuring data integrity and operational standards are consistently met.
- Financial & Operational Acumen: Experience in budget ownership, forecasting, reporting, and variance analysis.
- Collaboration & Cross-Cultural Experience: Ability to work effectively with multicultural, multidisciplinary, and senior stakeholders across geographies.
- Integrity & Self-Management: Exceptional work ethic, integrity, and the ability to autonomously manage complex portfolios.
- Educational Background: Bachelor’s degree with an outstanding academic record; an advanced degree is a plus.
- Language Skills: Fluency in French is considered a plus.
How to Apply
Interested and qualified candidates should apply online through the Pula application portal at BambooHR via the link provided below.
