Role Purpose
The Senior Manager, Client Onboarding and Account Services role is to ensure the provision of efficient and effective high-quality services, in line with laid down procedures and guidelines. This role contributes to the performance of the Bank’s objective as a banker to the Government, financial institutions, and public entities.
Key Duties and Responsibilities
Strategic Responsibilities
- Contribute to the performance of the function and the overall achievement of the Bank’s strategic objectives.
- Review information for input into the Banking Strategic Plan.
- Provide input in the preparation of the yearly budget for the Department.
- Review information for input into the Training Plan for the Banking and Payment Services Department.
Technical and Operational Responsibilities
- Oversee the provision of efficient and effective customer care.
- Oversee the creation of customers in the banking system and the opening, amending, and closing of accounts managed by Banking Divisions.
- Ensure timely response to all account queries from customers.
- Approve processed Exchequer releases from the National Treasury and County Government Revenue Fund (CRF) funds transfer instructions in the banking system.
- Oversee execution of Kenya Revenue Authority (KRA) agency notices and approve funds transfer instructions from KRA and Government entities.
- Manage Government Overdraft facilities, including updating interest rates and limits, and overseeing daily utilization reports.
- Sign Certificates of Balances for KRA and Government accounts and oversee confirmation of balances to external auditors.
- Attend Auction Meetings and follow up on funding for redemptions of Government securities.
- Oversee the creation and withdrawal of mandates for accounts managed by the Banking and Payment Services Department.
- Ensure timely dispatch of new tokens to internet banking users and reconcile online banking users against mandates.
- Provide second-level verification of documents and ensure proper management, archival, retrieval, and disposal of transaction documents.
- Manage administrative issues within the division, including stationery procurement, housekeeping, and access control (biometric/keys).
- Collaborate with investigative agencies and represent the Bank in litigation cases involving client transactions.
Leadership and Management
- Conduct performance assessments for staff in the Client Onboarding and Account Services Section.
- Provide leadership, guidance, and foster a high-performing culture through training, coaching, and mentorship.
- Develop and maintain working relationships with external parties including Government departments, County Governments, and commercial banks.
- Ensure compliance with Bank policies, procedures, guidelines, and internal controls.
Qualifications and Requirements
- Education: Bachelor’s Degree in Economics, Banking, Accounting, Finance, Business Administration, Mathematics, Computer Science, or a related field.
- Post-Graduate: Master’s Degree in the above-mentioned fields is an added advantage.
- Professional Certifications: Qualifications in Banking, Accounting, Finance, or Risk Management are an added advantage.
- Experience:
- Minimum of ten (10) years’ work experience in Banking Operations, Financial Services, Economics, or Accounting.
- At least five (5) years of experience must be in a managerial capacity.
How to Apply
Interested and qualified candidates should apply through the Central Bank of Kenya careers portal at careers.centralbank.go.ke. Follow the instructions provided on the portal to submit your application.
