Senior Banking Services Officer (Senior Business Analyst 2) - Kisumu
Kisumu
Posted 28 April, 2026
Deadline 18 May, 2026
0
BankingFull-TimeMid-level(3-5 yrs)
Job Description
Role Overview
The Senior Officer, Banking Services provides efficient and effective, high-quality services, in line with laid down procedures and guidelines to achieve the Bank’s mandate and strategic objectives. This involves performing key Banking and Financial Markets functions at the Branch level, including Accounts Management, Clearing Operations, and Financial Markets client relations.
Key Duties and Responsibilities
Strategic Responsibilities
Contribute to the performance of the function and the overall achievement of the Bank’s strategic objectives.
Technical and Operational Responsibilities
Provide efficient and effective customer care and maintain order in the Banking Hall.
Perform teller functions at the Head Office, Branch/Centres and provide first-level approval for teller transactions.
Proofread all teller local cash and cheque deposit transactions processed at the Head Office, Branch/Centres.
Audit tellers' cash tills at the close of business.
Maintain the register of received documents and provide first-level verification of documents.
Input or provide first-level approval for opening, amending, and closing of accounts.
Input or provide first-level approval for the creation and withdrawal of mandates upon customers’ requests.
Process Internet Banking application forms and dispatch tokens to users in a timely manner.
Issue account statements and prepare certificates of balances for County Governments upon request.
Swipe received cheques using MICR readers to capture images for transmission to the Clearing System.
Maintain safe custody of outward cheques presented for clearing.
Repost unpaid cheques using image return documents (IRDs) from the Clearing House.
Input or provide first-level approval in the T24 System for funds transfer instructions and transaction reversals.
Resolve queries and complaints from customers and make decisions in marginal risk situations.
Draft or review response letters to customer queries and file transaction documents.
Generate or review the list of documents scheduled for disposal as per the Bank’s retention and disposal policy.
Prepare reconciliation for Banking Internal suspense accounts and the risk register for Banking functions.
Implement audit recommendations.
Provide input for new systems developments and participate in testing systems that affect Banking or Financial Markets functions.
Respond to customers’ enquiries regarding investments in Government securities and assist with the DhowCSD System.
Conduct Monetary Policy Committee (MPC) Surveys.
Other Responsibilities
Assist in the preparation of the Banking Strategic Plan and yearly budget for the Banking Unit.
Provide information for the Training Plan in consultation with Head Office.
Maintain working relationships with external parties including Government departments, County Governments, commercial banks, and other financial institutions.
Comply with Bank policies, procedures, guidelines, and internal controls.
Provide guidance to Kenya Deposit Insurance Corporation (KDIC) customers at the counter.
Qualifications and Requirements
Education: Bachelor’s Degree in Economics, Banking, Accounting, Finance, Business Administration, Mathematics, Computer Science, or a related field of study.
Professional Certifications: Professional qualification in Banking, Accounting, Finance, Risk Management, or a related field is an added advantage.
Experience: Not less than three (3) years’ work experience in Banking Operations, Financial Services, Economics, Accounting, or similar operations.
