The Senior Officer, Banking Services provides efficient and effective, high-quality services in line with laid-down procedures and guidelines to achieve the Bank’s mandate and strategic objectives. This role involves performing critical Banking and Financial Markets functions at the branch level, including accounts management, clearing operations, funds transfers, and government payments. Additionally, the officer handles document management, reconciliation, risk management, and banking systems testing. The role also extends to managing financial markets client relations and addressing DhowCSD customer enquiries.
Key Duties and Responsibilities
Strategic Responsibilities
- Contribute to the performance of the banking function and the overall achievement of the Bank’s strategic objectives.
Technical and Operational Responsibilities
- Provide efficient and effective customer care and maintain order in the Banking Hall.
- Perform teller functions at the branch/centres and provide first-level approval for teller transactions.
- Proofread teller local cash and cheque deposit transactions and audit teller cash tills at the close of business.
- Verify received documents and maintain a register of the same.
- Input or provide first-level approval for opening, amending, and closing accounts.
- Manage account mandates (creation and withdrawal) based on customer requests.
- Process internet banking application forms and dispatch new tokens to users.
- Issue account statements and prepare certificates of balances for County Governments.
- Use MICR readers to capture cheque images for transmission to the Clearing System and maintain safe custody of outward cheques.
- Repost unpaid cheques using Image Return Documents (IRDs).
- Process funds transfer instructions and transaction reversals in the T24 System.
- Resolve customer queries and complaints, including making decisions in marginal risk situations.
- Manage document filing and disposal in accordance with the Bank’s retention policy.
- Prepare reconciliations for internal suspense accounts and maintain the unit's risk register.
- Implement audit recommendations and participate in testing new systems (T24, DhowCSD).
- Respond to enquiries regarding investments in Government securities and assist customers with the DhowCSD System.
- Conduct MPC Surveys and provide guidance to KDIC customers at the counter.
Other Responsibilities
- Assist in the preparation of the Banking Strategic Plan and the yearly budget.
- Provide input for the unit's training plan.
- Maintain working relationships with external parties, including government departments, commercial banks, and other financial institutions.
- Comply with all Bank policies, procedures, and internal controls.
Requirements
Qualifications
- Bachelor’s Degree in Economics, Banking, Accounting, Finance, Business Administration, Mathematics, Computer Science, or a related field of study.
- Professional qualification in Banking, Accounting, Finance, or Risk Management is an added advantage.
Experience
- Not less than three (3) years of work experience in Banking Operations, Financial Services, Economics, Accounting, or similar operations.
How to Apply
Interested and qualified candidates should visit the Central Bank of Kenya careers portal to apply. Applications are processed through the official portal at careers.centralbank.go.ke. You can find the specific application link by visiting this page.
