Senior Associate, Data Analytics and Customer Insights, Accion Advisory

Accion is a global nonprofit committed to creating a financially inclusive world. We are looking for a Senior Associate, Data Analytics and Customer Insights, to join the Accion Advisory team. This role provides technical support to Financial Service Provider (FSP) partners in developing data-driven tools for portfolio risk management, digital lending, and customer strategy optimization. The Senior Associate will work closely with Advanced Analytics and Risk Managers to proactively monitor portfolios, identify business growth trends, and implement risk mitigation strategies for digital lending and customer acquisition. ### Responsibilities #### Product Development & Risk Management * Assist FSPs in the development and implementation of Accion’s Portfolio Risk Management tools to monitor portfolios and control delinquency. * Evaluate performance of loan portfolio and identify trends for business growth, product acceptance, and loan officer productivity levels. * Coordinate and support partners on the periodic evaluation of their portfolio indicators, providing input regarding identified risks and proposing risk mitigation plans. * Lead the implementation of adequate measures and risk management strategies to support partners with loan origination, customer acquisition, marketing and portfolio profitability. * Perform detailed analysis of customer journeys for selected products, identifying usage and adoption trends. * Work with partners to help identify and validate alternative sources of data. * Document the processes related to the implementation of analysis tools and help identify operational and market-related risks. * Collaborate in developing policy and process guidelines for new products or commercial initiatives. #### Strategic & Advisory Functions * Support strategic business development efforts, including participating in the creation of project proposals to clients and donors. * Participate in the evaluation of potential investment and technical assistance partners. * Effectively represent and communicate the value of Advanced Analytics and Risk vertical solutions to client FSPs. * Contribute to the overall strategy and operations of Accion Advisory by providing insights on trends and market positioning. * Build Accion’s capacity by documenting and sharing project results through workshops, blogging, webinars, and team meetings. ### Qualifications and Experience * BS/BA in Computer Science or Management Information Systems, Finance, Mathematics, Statistics, or Business. * 7 years working in an MSE-focused technology business and/or Fintech experience in relevant African markets. * Experience in embedded finance, supply chain finance, and/or credit for e-commerce. * Experience in Micro and small business financial products and services. * Deep understanding of technology and innovation driving the digital consumer banking business. * Experience deploying best practices in human-centered product design and digital lending (authentication, credit scoring, CRM, and fraud mitigation). * Background in financial analysis with statistics or programming is ideal. ### How to Apply Interested and qualified candidates should apply online via the Accion recruitment portal at: https://www.myjobmag.co.ke/apply-now/1192961