Accor is seeking a dedicated and experienced Security Manager to lead and manage the day-to-day operations of the Security Department in Nairobi. The role involves developing security policies, conducting risk assessments, leading emergency preparedness, coaching the security team, and ensuring a secure environment for guests, employees, and assets, in compliance with Kenyan laws and Accor standards.
Key Responsibilities
Security Operations
- Lead and manage the day-to-day operations of the Security Department.
- Develop, implement, and continuously improve security policies, procedures, and standard operating procedures (SOPs).
- Ensure adequate security coverage for all hotel operations, events, restaurants, bars, back-of-house areas, parking facilities, and guest rooms.
- Conduct routine patrols and inspections to identify and mitigate potential security risks.
- Ensure effective control of access points for guests, employees, contractors, and suppliers.
- Maintain high visibility throughout the property to deter incidents and promote guest confidence.
Safety & Risk Management
- Conduct regular risk assessments and implement preventive measures.
- Ensure compliance with health, safety, and fire regulations as required by Kenyan law and Accor standards.
- Lead the hotel's emergency preparedness initiatives, including evacuation procedures and crisis response plans.
- Coordinate fire drills and emergency simulations.
- Investigate accidents, incidents, theft, fraud, and security breaches, preparing comprehensive reports and recommending corrective actions.
- Monitor and reduce operational risks through continuous improvement initiatives.
Leadership & Team Management
- Recruit, train, coach, and develop the Security team.
- Conduct regular performance evaluations and provide constructive feedback.
- Foster a culture of accountability, professionalism, and exceptional guest service.
- Lead departmental meetings and toolbox talks.
- Ensure officers maintain high grooming and professional standards.
Guest & Employee Experience
- Provide a secure environment that enhances the overall guest experience.
- Respond promptly and professionally to guest security concerns.
- Support the People & Culture department in investigations where required.
- Promote safety awareness among all employees through regular training and communication.
- Build strong working relationships with department heads to proactively address security concerns.
Compliance & Administration
- Ensure full compliance with Accor operational standards, brand requirements, and local legislation.
- Maintain accurate records including incident reports, occurrence books, investigation reports, key control logs, and security audits.
- Prepare weekly and monthly security reports highlighting incidents, trends, and recommendations.
- Manage departmental budgets effectively while controlling costs.
- Ensure licenses, certifications, and statutory requirements remain current.
Qualifications and Requirements
- Bachelor's Degree in Criminology, Security Management, Business Administration, or a related field.
- Professional certification in Security Management is an added advantage.
- First Aid, Fire Safety, or Emergency Response certifications are desirable.
- Membership in a recognized professional security body is an added advantage.
- Minimum of 5 years' experience in hotel security, with at least 3 years in a supervisory or managerial role.
- Experience managing security operations in a large hotel or multi-property environment is an advantage.
- Proven experience in crisis management, investigations, and emergency response.
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