The Sectional IP Network Engineer–Field will be responsible for achieving MSAN network availability and customer uptime KPIs through on-site power-related maintenance for assigned MSAN nodes, ensuring the quality and continuity of the services within budgeted costs. The role also requires carrying out Feasibility & Implementation, as well as billing-related disconnection and reconnection of ISDN & PSTN circuits at the MSAN level.
Key Responsibilities
Maintain consistent MSAN availability through proactive maintenance of node power supplies.
Manage assigned MSAN & Switch power-related faults and resolve them within SLA.
Facilitate key updates during network restoration to keep customers updated.
Carry out Feasibility, Implementation, and disconnection/reconnection of ISDN and PSTN circuits.
Create customer setup documentation.
Maintain a safe work environment by following HSE, engineering standards, procedures, and legal regulations.
Track individual performance and suggest initiatives to improve.
Monitor and track network costs in alignment with Finance.
Principal Outputs for this Role
Work within the allocated monthly fuel limit.
Provide Street MSAN power meter readings to Finance by the 20th of every month.
Maintain a 99.65% average MSAN availability for Nairobi MSANs.
Ensure 90% of all Nairobi MSANs are on target and above 90% with regards to power.
Reconnect 80% of disconnected lines within 2 hours after payment of bills.
Resolve 80% of faults within 4 hours.
Carry out routine maintenance on all MSAN nodes on a quarterly basis and provide power autonomy status and recommendations.
Complete assigned Feasibility tickets within 24 hours.
Qualifications & Experience
Relevant Bachelor’s degree or Higher Diploma in Telecommunication and training in technology/Engineering.
Proficiency in MS Office tools.
Valid Kenyan driving license.
3-5 years of working experience in the Telkom industry.
Strong organizational skills with a minimum of 1-2 years of relevant technical experience within a large national network.
Ability to plan and prioritize own and team’s work under pressure.
Highly self-motivated with an ability to work collaboratively in a team.
Competencies & Technical Skills
Hands-on proficiency in the installation and maintenance of power equipment.
Knowledge of SIP and experience in working with SIP providers.
Routing and switching experience with hands-on proficiency in configuring Multivendor Routers and Switches.
Cisco qualifications or any other IP Network certification.
How to Apply
Interested and qualified candidates should forward their CV to: jobs1@hcsaffiliatesgroup.com using the position as the subject of the email.
