Scheduler

Key Responsibilities

• Answer incoming calls and provide professional, friendly assistance to all stakeholders.
• Serve as the primary liaison between caregivers, clients, and the Office Manager.
• Receive and process service referrals with high accuracy.
• Schedule and coordinate daily caregiver assignments effectively.
• Verify timesheets, update telephony records, and support payroll activities.
• Maintain complete and updated caregiver personnel files using the ClearCare system.
• Perform general office tasks and various administrative duties as required.
• Support recruiting efforts including interviewing, screening, scheduling, and onboarding new staff.
• Handle on-call duties as needed to ensure continuous service coverage.
• Maintain a high level of professionalism while multitasking under pressure in a fast-paced environment.

Qualifications and Experience

• Education: High school diploma or equivalent.
• Office Experience: Ideally 2+ years of administrative or office experience.
• Specialized Experience: At least 1+ year of experience specifically as a Scheduler or Scheduling Coordinator.
• Knowledge: Basic knowledge of medical terminology is preferred.
• Communication: Fluent English skills (reading, writing, and speaking) for professional communication.
• Technical Proficiency: Experience with CRM systems, ClearCare (or similar), Google Sheets, and Microsoft Office.

Skills and Competencies

• Experience coordinating caregivers and managing complex daily schedules.
• Ability to handle high-volume calls and resolve issues quickly.
• Strong administrative background in timesheet verification and record management.
• Excellent decision-making skills in fast-paced environments.
• Ability to manage stress effectively while maintaining a professional demeanor.
• Strong organizational and multitasking abilities.