A Sales Trainer is responsible for designing and delivering training programs that enhance the sales knowledge, product understanding, communication skills, and performance effectiveness of outbound tele sales teams. The role focuses on onboarding new hires, upskilling existing team members, coaching on sales techniques, and driving continuous improvement to help teams meet revenue and customer acquisition targets.
Key Responsibilities
New Hire Onboarding and Tenured Employee Upskilling
Introduce new hires to company values, mission, and vision.
Manage new hire activation through client-provided credentials.
Set up and maintain training facilities and related training materials.
Deliver training to engage and stimulate employees in a manner that promotes the transfer of knowledge and application of skills.
Promote retention through effective presentation, facilitation skills, feedback, and coaching.
Provide a training environment that fosters trust, learning, and performance.
Offer support during the new hire onboarding and nesting phase.
Collect and submit training feedback to the Training Supervisor.
Document and maintain data on training progress.
Focused Results Improvement
Deep dive into data to determine specific training needs.
Conduct refresher sessions based on CSR performance and business needs.
Measure the effectiveness of training sessions and prepare progress reports.
Observe daily operations of CSRs to identify areas for improvement.
Participate in frontline activities (buzz sessions, Process Update Sessions, Quality Calibrations etc.) to maintain product knowledge.
Training Content Creation
Develop education materials, including digital presentations, how-to manuals, and instructional videos.
Consistently refurbish training content based on business product or procedure changes.
Maintain training materials such as lesson plans, group activities, presentations, role-plays, and assessments.
Qualifications and Requirements
Degree or Diploma in Education, Communication, HR, or Public Relations.
Minimum 2 years of experience, preferably in a BPO sector with outbound sales experience.
Experience with American clients and sales training experience.
Proficiency in MS Office suite.
Competency in C1 English; excellent written, interpersonal, and conflict resolution skills.
Adaptable to change with the ability to adjust priorities as needed.
Overall understanding of customer service and the Sales industry.
Experience managing new hire batches.
Strong facilitation and mentoring skills.
Excellent planning and time management skills.
Ability to break down complex concepts into simple, understandable topics.
Ability to solve practical problems and handle variables in limited standardization environments.
Experience in reading, analyzing, and interpreting reports and support procedures.
Interested and qualified candidates should apply online through the MyJobMag application portal by clicking the 'Apply Now' button or using this link: https://www.myjobmag.co.ke/job-application/1196054. Please note that only shortlisted candidates will be contacted.
