About the Role
We are seeking a dynamic and results-driven Sales Specialist to drive sales growth and expand our market presence in ceramic products and sanitary ware. The successful candidate will manage client relationships, identify new business opportunities, and deliver exceptional customer experience across the assigned region.
Key Responsibilities
- Sales Management: Manage sales of ceramic products and sanitary ware within the assigned region, ensuring consistent revenue growth.
- Client Relationship Management: Develop and expand the customer base while maintaining strong relationships with existing clients; build and manage relationships with dealers, distributors, and wholesalers.
- Business Development: Identify and pursue new business opportunities to meet or exceed sales targets and KPIs.
- Market Intelligence: Conduct market research to understand customer needs, regional demand trends, and competitor activities; gather and analyze competitor insights to provide actionable intelligence to management.
- Product Expertise: Present product features and benefits, providing guidance on installation and maintenance; recommend suitable products (color, finish, size, and performance) tailored to customer needs.
- Operational Support: Prepare accurate quotations, proposals, and order confirmations; follow up to ensure timely delivery and customer satisfaction.
- Showroom & Merchandising: Supervise and coordinate product displays, merchandising, and showroom presentation for strong brand visibility; conduct product demonstrations in showrooms and at customer sites.
- Coordination: Monitor inventory levels and coordinate with production teams on availability, lead times, and backorders; collaborate with manufacturing and quality control teams to resolve product concerns.
- Reporting & Finance: Maintain accurate sales records, reports, and documentation for management review; keep customer accounts updated and follow up on payments to ensure timely collections.
- Team Collaboration: Collaborate with the marketing team on promotions, product launches, and training sessions for staff and clients.
- Compliance: Ensure compliance with industry standards, including sustainability and certification requirements.
Qualifications and Experience
- Bachelor’s Degree or Diploma in Sales & Marketing, Business Management, Finance/Accounting, or a related field.
- 1–3 years of proven sales experience.
- Highly preferred experience in ceramics, tiles, sanitary ware, or building materials.
- Strong understanding of ceramic products, including finishes, sizes, installation methods, and maintenance requirements.
- Solid knowledge of regional market dynamics and customer relationship management.
Key Skills and Competencies
- Excellent communication skills in English.
- Strong negotiation, interpersonal, and relationship-building skills.
- Proficiency in MS Office applications (Word, Excel, PowerPoint) and data analysis tools.
- Experience using CRM systems and other sales tracking tools.
- Strong problem-solving and decision-making abilities.
- High level of integrity, professionalism, and accountability.
- Self-motivated, target-driven, and able to work independently.
- Flexible to work Monday–Saturday and comfortable with extensive fieldwork.
How to Apply
If you meet the above qualifications and are excited about this opportunity, please send your updated CV indicating your salary expectation to: hrkisumu@twyfordtile.com.
Ensure the subject line of your email is: Application – Sales Specialist.
