The Sales/Branch Manager is responsible for managing branch performance and being accountable for the profit and loss account. The role involves ensuring that set targets in revenue, loss ratio, and expenses ratio are achieved within the specified period and in full compliance with the company’s policies and procedures.
Key Responsibilities
Strategy, Branch Profitability & Performance
Drive Growth & Profitability: Develop and execute sales strategies to drive new and renewal business for General Insurance (GI) and Medical. Manage loss ratios, expense ratios, and operational efficiency.
Strategic Planning: Formulate and execute long-term and short-term strategic plans for the branch in alignment with company objectives.
Revenue Management: Lead weekly revenue and renewal meetings, set clear goals, and review performance regularly.
Credit Management: Implement the company’s credit policy by managing premium collections and prudent branch debtors.
Sales Force & Client Management
Recruitment & Training: Recruit and train Unit Managers, Business Development Officers, and the Direct Sales Force (tied agents).
Performance Monitoring: Set annual sales targets for the sales team and track performance monthly.
Relationship Management: Oversee direct clients and intermediaries, fostering long-term relationships.
Engagement Plan: Execute engagement plans through daily visitation, customer presentations, agent training, and appreciation meetings.
Compliance, Control & Risk Management
Risk Control: Adhere to risk control and self-assessment checklists. Implement compliance measures across underwriting, credit management, and distribution.
Intermediary Compliance: Ensure all intermediaries meet regulatory and internal requirements before onboarding.
Customer Experience & Service
Service Oversight: Supervise the Branch Customer Service Officer to achieve excellent customer satisfaction.
Efficiency: Ensure quotations are delivered within the agreed turnaround times (TATs).
Marketing & Business Development
Product Marketing: Contribute to the execution of marketing and communication plans within the region.
Cross-Selling: Collaborate with other Lines of Business (Life, Investment, and Banking) to drive revenue through cross-selling.
Branch Operations & Administration
Asset Management: Oversee administrative functions and ensure the security of company assets.
Operational Efficiency: Optimize workflows and resource allocation.
Claims Liaison
Claims Management: Act as a liaison between customers and the claims department for smooth processing.
Requirements
Education: A Business-related Degree.
Professional Qualifications: ACII or other relevant Insurance Qualifications.
Experience: At least 6 years of experience in a busy sales environment within the insurance sector.
Track Record: Proven track record of driving performance in insurance sales management and surpassing revenue targets.
Skills: Strong Sales and Marketing acumen.
How to Apply
Interested and qualified candidates should apply online via the Old Mutual recruitment portal. Visit https://www.myjobmag.co.ke/apply-now/1209803 which will direct you to the official Workday career page for Old Mutual Kenya.
