As a Sales Associate - Private Seller at Peach Cars, you will play a crucial role in managing the end-to-end seller journey, ensuring high levels of customer satisfaction, and delivering a smooth, positive transaction experience. You will act as the primary point of contact for private sellers, helping them list their vehicles, providing market-based pricing guidance, and supporting negotiation and closing processes.
Key Responsibilities
Seller Relationship Management: Build and maintain strong relationships with sellers through personalized communication, understanding their needs, and ensuring a smooth and positive selling experience.
Sales Process Management: Manage the end-to-end seller journey from initial contact to closing, ensuring all processes are executed in line with company standards and policies.
Seller Guidance & Support: Act as the primary point of contact for sellers, providing step-by-step guidance and addressing inquiries throughout the selling process.
Vehicle Listing & Pricing Support: Assist sellers in listing their vehicles effectively, including providing pricing guidance based on market trends to drive successful sales outcomes.
Negotiation & Closing Support: Coordinate negotiations and support the closing process to ensure accurate representation and successful transactions.
Customer Experience Excellence: Clearly communicate the selling process, educate sellers on platform features, and proactively resolve concerns or disputes to maintain high satisfaction.
Cross-functional Collaboration: Work closely with internal teams to resolve operational or technical issues impacting sellers and ensure seamless service delivery.
Reporting & Performance Tracking: Track and report on key performance metrics related to seller activity and sales performance to identify improvement opportunities.
Must-Have Qualifications
Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience)
At least 3 years of experience in sales, customer experience, or a related field
Experience using CRM systems and sales tools to manage leads and customer interactions
Strong customer relationship management skills, including handling inquiries and complaints
Proven ability to manage customer accounts or support customer success processes
Excellent verbal and written communication skills
Ability to present information clearly and persuasively to customers
Nice-to-Have Qualifications
Experience in automotive sales or a related industry
Background in retail sales or high-volume customer-facing roles
Experience working in fast-paced, target-driven environments
Competencies
Ability to build trust and deliver a positive, customer-centric experience
Clear, confident, and professional interaction with customers
Ability to influence decisions and drive successful sales outcomes
Strong follow-through and ownership of tasks and results
Attitudes & Behaviors
Embrace and exemplify Peach Cars’ core values of Challenge, Respect, and Ownership
Proactive and solution-oriented approach to customer needs
Strong sense of ownership and accountability for outcomes
Resilient and adaptable in a fast-paced environment
Collaborative and team-oriented mindset
How to Apply
Interested and qualified candidates should apply online by visiting the Peach Cars careers portal at careers.peachcars.co.ke or through the application link here.
