The Returns Management & UPC - Consumer Electronics role at CDL Human Resource is responsible for managing reverse logistics, warehouse inventory transactions, used parts collections, and product returns for consumer electronics.
Key Responsibilities
Used Parts Collection (UPC)
- Used Parts Collection (UPC) inspection and system update for warranty payment.
- UPC testing of PBA/OCTA for Target models.
- Monthly scrapping & Quarterly shipment of faulty PBA/OCTA parts to HQ (Korea).
- Execute Goods Receiving (G/R) in CS-Portal for successfully inspected parts/sets.
- Inventory management for returned used parts (in warehouse).
- Weekly report on returned parts and pending collection from ASC based on fiscal month.
- Weekly follow-up with ASC for unreturned used parts.
- ASC Support: liaising with partners on issues concerning Used Parts Return.
Product Returns
- MX/CE Product Return inspection and reporting (CE Inspection for DA products to be done with support of Samsung CE Technical Lead).
- Inventory management for returned replaced products (Head office).
- Monthly scrapping of CE PR units and co-ordination of monthly collection of scrapped product return units by e-waste company.
- Quarterly Auction/Resale of MX PR Units.
- ASC Support: liaising with partners on issues concerning Product Returns.
E-Waste Management
- Coordinate monthly collection of scrap parts & scrapped return products by e-waste company.
- Raise approvals to pay e-waste company (must attach scrap report, invoice, certificate).
- Upload scrap reports to GMP/SAP systems.
- Maintain duly completed pre-scrap & Post scrap reports and obtain descriptive certificate from e-waste company (Date, Qty, weight, description of scrapped items).
Training
- Train service partners on warranty system processes related to product return, used parts return and the implications of incorrect return/failure to return these items.
Credit Returns Management
- Receive, inspect and process part returns for ASC's.
- Communicate with partners on any missing information needed.
- Follow up on the issuance of credit notes for returned parts.
- Safe keeping of returned parts until they are completely resolved.
- Execute Goods Receiving (G/R) in CS-Portal for successfully inspected parts/sets.
Requirements
- Education: Diploma in Supply Chain Management, Logistics, Business Administration, Electronics Engineering, or a related field.
- Experience: Minimum of 3 years' experience in returns management, warehouse operations, inventory control, or reverse logistics within the consumer electronics industry.
- System Knowledge: Hands-on experience with SAP ERP, including inventory transactions, goods receipt (GR), returns processing, stock reconciliation, and reporting. Experience with warehouse management systems (WMS) is an added advantage.
- Domain Expertise: Proven experience in product returns, used parts management, inventory control, e-waste coordination, and warranty or reverse logistics processes, with a strong focus on accuracy and compliance.
- Skills: Strong analytical, organizational, and communication skills, with the ability to coordinate effectively with service centers, logistics partners, vendors, and internal stakeholders, as well as train partners on returns and warranty processes.
