At Stratostaff, we design, implement, and manage workforce solutions for large, specialized, or routine staff complements, giving you the opportunity to focus on your core business. The Retail Training Officer is responsible for coordinating and delivering retail talent development activities, managing dealer recruitment and onboarding, and overseeing contract lifecycles to drive achievement of retail volume targets and maintain operational standards.
Key Responsibilities
Talent Development & Training Delivery
- Coordinate and deliver all retail talent development activities aligned to local needs, driving the achievement of set Retail Volume Targets.
- Develop and coordinate the delivery of induction programs for new retail staff, ensuring effective orientation and onboarding across all levels.
- Collaborate with business leaders to design training programs that facilitate employee development, including sourcing and organizing relevant training content and resources.
- Monitor and evaluate the effectiveness, success, and return on investment (ROI) of talent development programs, reporting findings to management periodically.
Dealer Recruitment & Onboarding
- Coordinate the end-to-end dealer recruitment process, including selection, interview, appointment, performance appraisal (with SMART objectives), confirmation, and contract execution.
- Maintain an updated database of prospective dealers ready to take over vacant sites, including dealership application records.
- Train newly recruited dealers in site operations standards, station financial management, and stock management using approved tools.
- Develop a structured career path for the Young Dealer Scheme, outlining milestones from talent recognition to appointment with clear timelines.
Contract Management
- Manage and act as custodian of all dealer contracts across the full lifecycle, ensuring renewals or terminations are completed before expiry to mitigate contractual exposure.
- Embed the dealer Performance Improvement Process (PIP), following correct procedures and maintaining administration of warning letters for sites under PIP.
- Manage contracts with recruitment consultants responsible for COCO station staff, ensuring performance aligns with Service Level Agreements (SLAs).
COCO Station Staff Recruitment & Employee Engagement
- Participate in the recruitment of COCO station staff by shortlisting and presenting candidates to the Retail Training Manager and Retail Manager for approval.
- Implement employee engagement strategies, including talent management systems, mentoring programs, and succession planning.
- Assist in the implementation of marketing communications through site staff engagement during promotions and product launches.
Records & Reporting
- Ensure all related records, reports, and training materials are regularly updated and maintained to the required standard.
Qualifications and Experience
- A Bachelor's degree in a Business-related field or equivalent.
- At least 6 years of experience in a similar role.
- Demonstrated knowledge of group procedures, operational standards, and norms within a retail or petroleum environment.
- Advanced computer skills in MS Office Suite; familiarity with accounting software and databases is an added advantage.
- Excellent analytical and numerical skills with accuracy and keen attention to detail.
- A person of high integrity, confidentiality, and self-drive, capable of working effectively under minimal supervision.
- Prior experience in a training, talent development, or dealer management role within a petroleum, FMCG, or retail environment is highly preferred.
How to Apply
Interested and qualified candidates should apply online via the Stratostaff portal at jobs.stratostaff.co.ke or through the application link here.
