Job Responsibilities and Accountabilities

• Ensure personal presence on the floor and aid customers in locating merchandise.
• Take customers through all products and provide maximum information.
• Recommend merchandise to be delivered from the warehouse/store when merchandise is not on the floor.
• Capture client details on the e-warranty forms.
• Direct and escort customers to the item testing area, ensure client is given a product demo, and verify products tested are working as per their specifications.
• Close the sale at minimum discount and assist in the check-out process as well as dispatching or arranging for delivery by compiling client details.
• Provide customer feedback on completion of the sale.
• Share information with customers on the offers available.
• Inform customers about purchasing incentives.
• Responsible for helping build up business by identifying new business prospects and selling products to them.
• Provide competitor pricing analysis as and when spotted, and conduct regular checks in case of price changes.
• Coordinate with the delivery team and ensure that products are delivered in a timely manner.
• Ensure that the section is fully stocked and arranged in the sales area in an orderly manner within the department allocated.
• Replenish stock from stores or go-down when it reaches the reorder level.
• Supervise and ensure that merchandise is dust-free.
• Ensure price tags and feature cards are on the appropriate products.
• Ensure daily stock checks are carried out for the impulse product category assigned.
• Ensure good housekeeping is maintained and all products are priced and have all feature cards/sale tags.
• Ensure that all products found faulty during the testing stage are communicated to the managers and handed over to the store team.
• Ensure all stocks under your custody are balanced monthly.

Requirements and Qualifications

• A minimum of a diploma in Sales, Marketing, Customer Care, or equivalent.
• Sales training or exposure in a similar role within a retail environment will be an added advantage.
• At least 2 years of experience in a sales environment, preferably in electronics and home appliances.
• Must be friendly with a pleasant and engaging personality.
• Should be physically fit as the job requires standing most of the day and the individual may be required to lift large amounts of stock.
• Should have visual acuity to determine accuracy, neatness, and thoroughness of work assigned, and determine safety of workplace surroundings for themselves and guests.
• Should be cooperative and understand customer needs and wants after a brief discussion.
• Should be well-organized and detail-oriented.
• Should have basic knowledge of inventory management.
• Should be of a smart appearance and articulate.
• Should be able to work under pressure.

Key Skills

• Good selling skills.
• Good negotiation and influencing skills.
• Good interpersonal skills.
• Teamwork and Collaboration.