Reservation Assistant

About the Role

The Revenue Assistant (Reservation Assistant) is responsible for maximizing occupancy and revenue through data-driven pricing strategies and effective platform management across Airbnb, Booking.com, and other OTAs. The role involves setting and adjusting prices, monitoring listing performance, analyzing market trends, and ensuring all listings are accurate, optimized, and competitive.

The role holder will improve listing rankings by tracking impressions and conversions, managing availability, and supporting promotional campaigns. They also contribute to income tracking, identify opportunities to monetize listings further, and collaborate closely with internal teams to achieve the company’s overall revenue and occupancy goals.

Key Responsibilities

1. Pricing & Revenue Management

• Set daily/weekly/monthly prices based on demand, seasonality, market trends, and competitor benchmarking.
• Implement dynamic pricing strategies across all units.
• Adjust minimum stays, restrictions, and promotions (e.g., Genius, last-minute, early-bird discounts, custom promotions).
• Manage occupancy goals and revenue targets on all booking platforms.

2. Optimization (Airbnb, Booking.com, VRBO, etc.)

• Improve listing ranking by optimizing titles, descriptions, photos, amenities, policies, and review responses.
• Ensure availability calendars are perfectly synced.

3. Performance Monitoring & Competitor Market Analysis

• Track and report metrics: Impressions, Click-through rate (CTR), Conversion rate, Booking trends, Revenue per listing (RevPAR), and Occupancy percentages.
• Identify listings performing poorly and provide solutions.
• Monitor competitor rates in real-time.
• Analyze local occupancy trends and events (holidays, conferences, seasons).
• Conduct monthly benchmarking reports.

4. Cross-Team Collaboration

• Work with the reservations team to adjust prices based on demand patterns.
• Make recommendations to management on portfolio improvement.

Requirements and Qualifications

• Education: BA/BSc/HND qualification.
• Experience: 2 - 5 years of experience in revenue management, reservations, or a similar role within the hospitality industry.
• Technical Skills: Proficiency in managing OTAs (Airbnb, Booking.com, VRBO) and understanding of dynamic pricing models.

Salary and Compensation

• Salary Range: KSh 50,000 - KSh 100,000 per month.