The Renewals/Collections Officer is responsible for proactively managing client subscription renewals for their tracking devices, following up on outstanding renewal payments, and ensuring service continuity. The role involves maintaining accurate records while upholding high standards of professionalism and customer relations.
Key Responsibilities
Contact clients to remind them of upcoming tracking service renewals.
Follow up on unpaid renewal invoices via calls, SMS, and email.
Provide clients with renewal quotations and payment details.
Maintain accurate records of all client communication and commitments.
Update daily follow-ups and payment confirmations in the system.
Liaise with the Finance team to confirm payments and reconcile accounts.
Escalate long-outstanding or unresponsive accounts as per company policy.
Recommend service suspension where renewal payments remain unpaid.
Prepare daily and monthly renewal performance reports.
Maintain professionalism, courtesy, and client confidentiality at all times.
Qualifications and Experience
Diploma in Business, Finance, Accounting, or a related field.
At least 2 years’ experience in customer follow-up, renewals, credit control, or call center operations.
Experience in subscription-based services is an added advantage.
Interested and qualified candidates should apply by visiting the application portal at https://www.myjobmag.co.ke/apply-now/1159540. Follow the prompts on the Morsan HR Consulting website to submit your application.
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