Ecobank Kenya is seeking a Remedial Officer to manage and optimize the recovery process for non-performing loan (NPL) portfolios. The role involves reviewing assigned credit portfolios, formulating recovery strategies, and ensuring compliance with regulatory guidelines such as IFRS9 and Central Bank Prudential Guidelines. The officer will work closely with business units to implement remedial actions and engage with external service providers like lawyers and debt collectors to recover outstanding debts.
Key Responsibilities
Business and Financial Performance
Continuously review the assigned non-performing loan portfolio and formulate optimal recovery strategies.
Present the recommended recovery strategies for each assigned non-performing credit to the Head of Remedial and BCC for approval prior to implementation.
Ensure that Business units initiate the required remedial actions for Stage 2 loans as outlined in the policy.
Undertake periodic customer visits and meetings for the assigned portfolio and prepare detailed call reports.
Prepare and submit credit classification memorandums to classify accounts in line with IFRS9 and Central Bank Prudential Guidelines.
Work with business teams to prepare credit applications for loan restructures.
Hold periodic meetings with service providers (lawyers, debt collectors, investigators, auctioneers) and assess their effectiveness.
Review assigned portfolio and recommend further downgrades or upgrades based on performance.
Ensure completeness of the customer file for all assigned NPLs, documenting all correspondence and actions.
Review and recommend restructuring, repackaging, or repayment plans on past due accounts.
Closely monitor performance of restructured NPLs.
Negotiate and prepare letters to borrowers on repayment or compromise proposals.
Issue instructions for follow-ups with debt recovery agents/lawyers and endorse accounts to the Legal Department when necessary.
Provide timely reports on the status of the assigned portfolio and recovery actions.
Client Centricity
Visit assigned branches to step up recovery efforts.
Liaise with borrowers and their advocates on settlement proposals.
Discuss and negotiate acceptable restructuring and payment terms for distressed loans.
Leadership and People Management
Coordinate with branches and business units on actions prescribed under the GCPPM & Remedial Policy.
Guide business units in diagnosing issues with overdue accounts and offer advice on the best cure actions.
Process, Control, and Operational Performance
Actively participate in watchlist/monitoring sessions to appraise senior management.
Issue demand letters and statutory notices to borrowers in adverse arrears.
Negotiate fees and terms of engagement for service providers.
Attend litigation matters as a bank-appointed witness when required.
Qualifications and Experience
A Bachelor's degree, preferably in Economics or a Business-related course.
At least 2 years of banking experience, primarily within a credit or remedial environment.
Interested and qualified candidates should apply online through the Ecobank recruitment portal hosted on Oracle Cloud. You can access the application link by visiting: https://www.myjobmag.co.ke/apply-now/1159174. Ensure your application is submitted before the deadline on February 25, 2026.
