BANK OF AFRICA - KENYA LIMITED (BOA-KENYA) is a commercial bank providing banking services to corporate, SME and retail clientele. The Relationship Officer – Portfolio Quality Management is responsible for developing and implementing proactive strategies to maintain the health of the bank's loan portfolio. The role involves early intervention, direct customer engagement, and debt collection to minimize delinquency and ensure asset quality.
Responsibilities and Accountabilities
Develop and implement proactive strategies to prevent portfolio deterioration, including early intervention and customer outreach.
Ensure the timely collection of outstanding debts by regularly communicating with clients.
Analyze customer financial data and account activity to assess credit risk and potential for delinquency.
Collaborate with business teams for Corporate/Key SME accounts identified as having a high risk of deterioration by conducting calls or visits.
Track collection efforts, report on progress, and identify opportunities to improve collection processes.
Maintain consistent and effective communication with customers throughout the collection process.
Maintain a strong understanding of bank policies and collection regulations.
Work collaboratively with other departments (e.g., legal) to ensure efficient resolution of delinquent accounts and contribute to overall asset quality maintenance.
Competencies and Attributes
Ability to establish effective rapport with debtors, responsible relatives, and other parties to obtain information and elicit cooperation.
Ability to independently evaluate information and initiate action within prescribed guidelines.
Ability to establish and maintain accurate records and files.
Ability to understand, apply and explain pertinent laws and procedures concerning collections.
Ability to gather and present information in legal proceedings to procure legal judgments.
Proactive and results-oriented: Takes initiative to identify and address potential issues before they escalate.
Strong communicator: Clearly conveys information, negotiates effectively, and builds rapport with customers.
Empathetic and assertive: Understands customer challenges while firmly advocating for bank’s interests.
Analytical and problem-solver: Analyzes financial data to assess risk and develop solutions for debt collection.
Team player: Collaborates effectively with ARMs and other departments to achieve common goals.
Minimum Requirements
Bachelor’s degree in Business Administration, Finance, or a related field.
Minimum of 2-3 years of experience in loan collections or credit risk management.
Proven track record of successfully resolving delinquent accounts, recovering outstanding debts, and preventing portfolio deterioration.
How to Apply
Interested and qualified candidates should apply online by visiting the official Bank of Africa Kenya Limited recruitment page at the link provided in the application section.
How to Apply
Interested and qualified candidates should apply online through the Bank of Africa Kenya Limited portal at boakenya.com. Follow the instructions on the recruitment page to submit your application.
