Relationship Officer

Mwananchi Credit Limited is seeking a dedicated Relationship Officer to manage client interactions and drive business growth through proactive relationship management and sales. The successful candidate will be responsible for identifying client needs, offering tailored financial solutions, and ensuring a high standard of service delivery while maintaining strict compliance with internal and regulatory standards.

Responsibilities

• Manage client relationships, promote financial products, and generate quality leads to grow the portfolio.
• Identify specific client needs and offer appropriate financial solutions to drive sales and satisfaction.
• Handle customer inquiries efficiently, resolve issues promptly, and support overall service delivery.
• Maintain meticulous records of all client interactions and ensure full compliance with company policies and legal requirements.

Qualifications and Requirements

• Bachelor's degree or Diploma in Business, Finance, or a related field.
• Prior customer-facing experience within the banking or financial services sector is essential.
• Proven experience in sales and client relationship management.

Skills

• Strong relationship management and interpersonal skills.
• Excellent sales and business development abilities.
• Proficiency in lead generation and customer service.
• Knowledge of financial services and banking operations.
• Strong record-keeping and compliance awareness.