Relationship Officer

Key Responsibilities

• Foster strong, long-lasting relationships with members through regular engagement, ensuring a positive and supportive customer experience.
• Provide personalized financial advice and solutions tailored to each member's aspirations and economic well-being, promoting financial empowerment and success.
• Facilitate a seamless onboarding process for new members, ensuring they understand and benefit from Mombo Sacco's offerings.
• Address member inquiries and resolve issues promptly, maintaining high levels of customer satisfaction and trust.
• Organize community events and financial literacy sessions to enhance member involvement and educate them about available financial products and services.
• Act as a liaison between members and the finance and marketing teams, ensuring alignment in enhancing member experience and expanding service offerings.
• Encourage active member participation by identifying opportunities to offer additional products and ensuring their continued engagement with our services.

Requirements

• Qualification: BA/BSc/HND or Diploma.
• Experience: Minimum of 2 years of proven experience in customer relations or financial advisory roles.
• Skills: Strong interpersonal and communication skills.
• Attributes: Ability to work independently and in a team setting.
• Preference: Familiarity with financial products and services preferred.

Why Join Us?

Be a part of an award-winning cooperative committed to innovation and member-centric services. Contribute to empowering individuals and communities toward financial prosperity.

How to Apply

Interested and qualified candidates should apply using the "Apply Now" button below to submit their application through the portal.