The Relationship Manager, Institutional Banking, is crucial for driving business growth, revenue, and profitability within the Institutional Banking Sector of Corporate Banking. This role involves managing a portfolio of institutional customers and partnering closely with the Corporate Banking Product House Units (including Transactional Banking, Trade, Asset Finance, and Insurance) to co-create business solutions and value propositions.
Key Responsibilities
- Deliver on Institutional Banking Annual Business Growth Targets, including Revenue, Fees and Commissions, Profit Before Tax, Assets, Liabilities, and Customer Numbers, by actively engaging existing and new-to-bank customers.
- Conduct Relationship Management for Institutional Banking Customers.
- Manage and maintain strong relationships with key and strategic Institutional Banking stakeholders.
- Oversee Customer Service Management, ensuring enquiry and complaint responses and resolutions are within set standards.
- Manage Portfolio at Risk (PAR) for the Institutional Banking Segment Business to stay within the annual business target.
- Maintain Turnaround Time on Credit Applications for Institutional Banking Segment Business.
- Maintain Institutional Banking Segment Business Operational Costs within the approved budget.
- Manage and maintain a robust monitoring, controls, business continuity, governance, and risk management environment.
- Deputise the Sector Head, Institutional Banking, offering support in driving business growth (Asset, Liabilities, and Customer numbers), Revenue, and Profitability within the sector.
Qualifications, Skills & Experience
Educational Background:
- University Degree in Business Administration, Economics, Finance, Banking, or its equivalent from a recognized institution (BA/BSc/HND).
- Master’s degree in a relevant field from a recognized institution is an added advantage (MBA/MSc/MA).
- Relevant certification in business development Finance or its equivalent is an added advantage.
Experience:
- 4-5 years’ banking experience in the Financial/banking sector.
- Three (3) years of this experience must be in Relationship Management Institutional banking within Corporate banking.
- Track record of attaining targets of business growth and profitability in the financial services and banking sector.
- Have appreciation and operating knowledge of the banking industry, market, trends, as well as challenges.
- Sound understanding of statutory and regulatory requirements of corporate governance, business, and banking operations.
Core Competencies and Skills:
- Customer & Client Focused Innovation – ability to meet the demands of internal and external customers.
- Meaningful Collaboration - Ability to establish key partnerships and facilitate, influence, collaborate, and establish accountability through all levels of the organization to help drive uptake of the Bank’s products and services.
- Entrepreneurial and Commercial thinking.
- Excellent research, analytical, and problem-solving skills.
- Integrity & courage to challenge actions within various business units and the status quo.
- Excellent stakeholder management skills.
- Negotiation and Influencing skills.
