Peach Cars KE is an e-commerce solution revolutionizing car ownership in sub-Saharan Africa. We started with an automotive marketplace, leveraging technology and robust offline operations to reduce pain points in the market for locally-used vehicles, delivering quality, convenience, and value to our customers. At Peach, we believe cars are more than their component parts – they represent mobility, opportunity, and aspiration.
As a Relationship Advisor, you will lead the customer journey elements, focusing on building trust and providing consultative advice rather than simple stock-pushing. You will manage the end-to-end process for both buyers and sellers, ensuring a seamless, honest, and efficient transaction experience.
Key Responsibilities
Customer Discovery & Advice
- Run structured discovery with buyers and sellers to understand timing, budget, use case, funding route, trade-in needs, and risk tolerance.
- Recommend vehicles or selling routes based on verified customer need rather than on stock-pushing or short-term convenience.
- Build trust through clear, consultative conversations that help customers understand both their options and the next step.
Vehicle, Seller & Trade-in Journey Management
- Arrange and host viewings and test drives, and follow up decisively afterwards.
- Manage seller intake, pricing expectations, inspection timing, listing readiness, and offer communication.
- Explain inspection findings, condition history, and implications honestly and clearly, especially where a customer needs help understanding trade-offs.
- Handle buyer, seller, and trade-in threads in a joined-up way so that one active deal does not fragment into multiple disconnected conversations.
Commercial Execution, Paperwork & Handover
- Negotiate and close standard cases within approved scripts, authority limits, and pricing guardrails.
- Coordinate finance options, upsell products (e.g., Insurance), trade-in discussions, and secure document collection through the proper workflow.
- Ensure that paperwork, KYC, payment preparation, transfer communication, and handover steps move forward cleanly.
- Complete the 72-hour post-handover follow-up and use that interaction to reinforce confidence, resolve issues early, and create referral momentum.
Stakeholder Coordination & Escalation
- Work closely with Pricing Advisors on pricing disputes, list-price questions, or inspection anomalies.
- Bring in Transaction Advisors where a deal requires exception handling, complex structuring, or senior commercial intervention.
- Coordinate with inspection, sales admin, fleet, and operations support functions without allowing task handoff to become ownership transfer.
- Escalate documentation, compliance, or reputational risks promptly.
Systems Discipline & Continuous Improvement
- Own the CRM record, notes, next-step dates, and follow-up discipline for every active customer you hold.
- Maintain stage-SLA discipline and keep internal stakeholders clear on status, blockers, and action owners.
- Contribute feedback on recurring objections, pricing patterns, inspection-explanation gaps, and process friction so that the customer journey keeps improving.
Qualifications and Requirements
Need to haves:
- 2–4 years of experience in consultative automotive sales, customer success, retail finance, insurance, telecoms, or another service-heavy commercial environment.
- Strong evidence of running a pipeline or deal book, not just isolated one-off sales.
- Confidence using CRM systems, inventory search tools, messaging channels, and e-sign/document workflows.
- Strong consultative selling, questioning, objection handling, and closing capability.
- High attention to documentation quality and next-step discipline.
Nice to haves:
- Prior experience spanning both buyer-side and seller-side workflows, especially in automotive or marketplace settings.
- Exposure to vehicle finance, trade-ins, valuations, or inspection-led selling.
- A bachelor’s degree (BA/BSc/HND) that adds value alongside a strong commercial track record.
Competencies & Attitudes
- Consultative selling & discovery: uncovers real customer needs and shapes the right journey around it.
- Customer trust & communication: explains product, condition, process, and trade-offs clearly.
- CRM & pipeline management: keeps opportunities live, visible, and properly sequenced.
- Owner’s mindset: treats each active customer journey as something to steward end to end.
- Calm under pressure: stays organized and helpful during spikes in enquiry volume.
How to Apply
Interested and qualified? Go to Peach Cars KE Career Portal to apply.
