Regional Payments Manager

Role Overview

The Regional Payments Manager is responsible for driving the adoption, performance, operational excellence, and the overall execution of the Retail payment agenda within their assigned Region in the Kenyan business. The role ensures effective rollout, utilization, and optimization of payment solutions including Merchant Acquiring, Card Business, Mobile Banking, Agency Banking, Billers Business, E-commerce, International Money Transfers (IMT), and scaling Tills solutions at the designated branch and Regional levels.

The role holder will translate the payments strategy into actionable regional plans, driving Balance Sheet and Revenue growth, improving customer experiences, ensuring compliance, and supporting frontline teams to deliver consistent, high-quality payment services. Ultimately, the role holder shall drive and deliver the brand’s Daily Relevance agenda in their Regions through adoption and utilization of Payments solutions.

Job Specifications

Academic Qualifications:

• Bachelor’s degree in Business, Finance, Banking, Information Technology, or a related field.
• Diploma or certification in Payments, Digital Banking, or Sales Management is an added advantage.

Professional Qualifications:

• Payments or Digital Banking certifications.

Desired Work Experience:

• 8-10 years’ relevant experience in banking, fintech, or financial services.
• At least 3 years’ hands-on experience in payments, cards, digital channels, billers, IMT, acquiring, or merchant management.
• Strong exposure to branch networks, sales execution, or regional performance management.

How to Apply

Interested and qualified candidates should apply online via the NCBA Group career portal on SuccessFactors. Please follow the application link provided to submit your credentials before the deadline.