Securex Agencies (K) Limited is seeking to recruit new members for our dynamic team. The Radio Controllers act as the 24/7 focal point for all security coordination and communication as directed by the Security Specialist and Security Focal Points. The role involves managing emergency communications, tracking vehicles, monitoring surveillance systems, and maintaining critical logs to ensure organizational safety and efficiency.
Duties and Responsibilities
Acts as the 24/7 focal point for all security coordination and communications as directed by the Security Specialist or Security Focal Points.
Operates as the 24/7 single point of contact (POC) for triaging all emergencies and networking to the appropriate resource while maintaining an electronic log of all incidents.
Serves as a command and control node for routine and emergency situations by maintaining communications with security guard force personnel, the security site supervisor/manager, and the Security Specialist/Security Focal Points.
Operates all emergency communications equipment including UHF/VHF/HF radios, satellite phones, landlines, vehicle tracking systems, and cell phones.
Performs frequent, proactive monitoring and tracking of all client and vendor vehicles on missions using the 'Track 24' platform in tandem with radio/cell-phone checks with drivers.
Monitors the CCTV system for the country office and acts as the initiator for shelter-in-place and lockdown protocols.
Conducts daily checks to ensure that all security monitoring, tracking, and operating systems are functional and reports any faults to the Security Specialist.
Maintains an updated list of point-of-contact numbers and residence locations for all international and national staff, consultants, and VMs.
Provides customers with the organization’s service and product information.
Completes and updates call notes and call reports as necessary.
Obtains and evaluates all relevant data to handle complaints and inquiries, recording details of comments and actions taken.
Provides feedback to clients on complaints.
Conducts periodic equipment inspections and routine tests to ensure operations standards are met.
Updates all monthly reports and shares them with the head of the department by specified deadlines.
Requirements and Qualifications
Bachelor’s degree in Information Technology, Security Management, or a Business-related field.
Diploma or Certificate in any Customer Service course.
Minimum of 2 years’ experience working in a busy Call Centre within a commercial business setting.
Tech-Savvy and well-conversant with Microsoft Office (Excel, PowerPoint) and capable of quickly learning new software applications.
How to Apply
Interested and qualified candidates should apply online by visiting the following link: Securex on Airtable. Ensure your profile is complete before submitting your application.
How to Apply
Interested and qualified candidates should apply online by visiting the following link: Securex on Airtable. Ensure your profile is complete before submitting your application.
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