About Mombo Sacco
Mombo Sacco is a fast-growing savings and credit cooperative helping members build financial security through smart savings, affordable loans, and digital money tools. We are building toward Ksh 1 billion in assets by 2030 — and our people are the engine behind that growth.
Role Overview
As a Quality Assurance Officer, you will coach and supervise a team of six front-line staff — helping them serve Mombo Sacco members well, hit their daily targets, and grow their skills month on month. You will work alongside a second QA Officer, and together you will lead a weekly team meeting with the broader 18-person Relationship Management team — tracking performance, celebrating wins, and putting support in place where it's needed.
Key Responsibilities
- Coach your team daily: Review every customer interaction your six direct reports complete, give them specific feedback, and help them improve week by week.
- Drive results: Each team member has daily targets — new accounts, customer payments, savings deposits. You keep them on track and step in early when someone falls behind.
- Lead the weekly team meeting: You and the other QA Officer take turns chairing a 45-minute meeting with the full team. You review the week's numbers, hold people accountable to their commitments, and help the group problem-solve together.
- Track monthly progress: Every team member works toward a monthly performance score. You monitor their progress week by week and flag anyone who needs extra support before the month runs out.
- Report to management: You send a daily update and a monthly performance report to the Performance Optimisation Officer (your direct manager).
Qualifications and Experience
- Experience: At least 2 years working in a Sacco, microfinance institution, or bank — ideally in a customer-facing or supervisory role.
- People skills: You know how to give feedback that actually changes behaviour, not just feedback that sounds good.
- Numbers comfort: You are comfortable reading daily performance data from a spreadsheet and acting on what it tells you.
- Communication: You write clearly, speak confidently in a group, and can chair a meeting that starts and ends on time.
- Education: A diploma or degree in Business, Finance, or a related field — or equivalent experience that demonstrates the same level of capability.
What We Offer
- Competitive salary commensurate with experience.
- Monthly performance commission — no cap. High performers earn meaningfully above their base salary every month.
- Full training provided. We will teach you our systems, products, and ways of working. You bring the people skills; we provide the rest.
- Real career growth. Mombo is growing fast. Strong performers are first in line for senior roles as the organisation expands.
- A culture that rewards results, not years on the job.
