Proof of Delivery (POD) Clerk

Key Accountabilities

• Documentation Management: Ensure accurate collection, verification, and reconciliation of all PODs against delivery orders and dispatch records, with immediate system updates.
• Dispute Resolution: Manage and resolve all delivery exceptions such as shortages, damages, and disputes through timely escalation and follow-up to closure.
• Transporter Coordination: Coordinate with transporters to enforce POD return timelines, track missing documentation, and drive Service Level Agreement (SLA) compliance.
• Audit Readiness: Maintain structured, audit-ready documentation in both physical and digital formats, ensuring full traceability of all deliveries.
• Billing Support: Validate POD-backed deliveries to support transporter billing accuracy and flag any discrepancies for review.
• Reporting: Prepare and share POD status reports, dashboards, and transporter performance insights.
• Cross-functional Support: Support customer service teams in resolving delivery disputes through the timely provision of POD documentation.
• Process Improvement: Drive compliance with Standard Operating Procedures (SOPs) and continuously identify process improvement opportunities within the POD cycle.

Key Working Relationships

• Transport, Dispatch, Finance, Customer Service, Transporters, and Weighbridge teams.

Qualifications and Experience

• Education: Diploma in Supply Chain, Logistics, or Business Administration.
• Experience: 1–2 years of experience in logistics, dispatch, or documentation handling.
• Technical Skills: Proficiency in SAP, HighJump, and Microsoft Excel.