Transport and LogisticsFull-TimeJunior-level(1-2 yrs)
Job Description
The Proof of Delivery (POD) Clerk is responsible for ensuring accurate collection, verification, and reconciliation of all Proof of Delivery (POD) documents against delivery orders and dispatch records. This role is critical in maintaining seamless logistics operations, ensuring transporter compliance, and supporting financial accuracy within the supply chain.
Key Accountabilities
Documentation Management: Ensure accurate collection, verification, and reconciliation of all PODs against delivery orders and dispatch records, with immediate system updates.
Dispute Resolution: Manage and resolve all delivery exceptions such as shortages, damages, and disputes through timely escalation and follow-up to closure.
Transporter Coordination: Coordinate with transporters to enforce POD return timelines, track missing documentation, and drive Service Level Agreement (SLA) compliance.
Audit Readiness: Maintain structured, audit-ready documentation in both physical and digital formats, ensuring full traceability of all deliveries.
Billing Support: Validate POD-backed deliveries to support transporter billing accuracy and flag any discrepancies for review.
Reporting: Prepare and share POD status reports, dashboards, and transporter performance insights.
Cross-functional Support: Support customer service teams in resolving delivery disputes through the timely provision of POD documentation.
Process Improvement: Drive compliance with Standard Operating Procedures (SOPs) and continuously identify process improvement opportunities within the POD cycle.
Key Working Relationships
Transport, Dispatch, Finance, Customer Service, Transporters, and Weighbridge teams.
Qualifications and Experience
Education: Diploma in Supply Chain, Logistics, or Business Administration.
Experience: 1–2 years of experience in logistics, dispatch, or documentation handling.
Technical Skills: Proficiency in SAP, HighJump, and Microsoft Excel.
How to Apply
Interested and qualified candidates should apply online via the CDL Zoho Recruit portal. Please visit the following link to submit your application: CDL Human Resource on cdl.zohorecruit.com