Teleperformance is a trusted partner to many of the world’s leading brands, delivering integrated, human-centric experiences while optimizing business processes and performance.
Role Description
As a Project Coordinator, you will be accountable for the full life cycle, end-to-end delivery of multiple operational, business, IT, and telephony-focused projects through the effective management of multi-disciplined project teams and using planning tools including MS Project and Timeline. You will bring demonstrable experience working with conflicting deadlines in a pressurized environment and feel comfortable providing quality solutions at pace.
The ideal candidate must have experience in account management, 3rd party (Internal and External) vendor management, project management, and/or operations management within a Contact Centre environment. You must be able to manage simultaneous complex projects, work across internal and external teams, and demonstrate conflict management to resolution.
Key Responsibilities & Job Details
Thrive in a fast-paced environment and manage several projects simultaneously.
Work remotely with colleagues, clients, and external suppliers, utilizing strong verbal and written communication skills.
Work autonomously, seeking permission to proceed as required from internal and external stakeholders.
Confidently manage changing requirements, action rapid impact analysis, and provide clear recommendations.
Apply strong Prince2 methodology (Planning, Governance, Reporting) and experience in Agile delivery.
Perform robust Risk and Issues Management and reporting.
Demonstrate strong IT skills, including MS Office suite, MS Project, and MS Planner.
Maintain process and system adaptability and fluency.
Qualifications & Requirements
Educated to degree level or equivalent (BA/BSc/HND).
Experience of sole responsibility for end-to-end project delivery within a Contact Centre or similar environment.
Experience in external customer-facing projects.
Outstanding stakeholder relationship skills (internal and external).
Proven delivery of cross-functional projects, ideally including over £1m initiatives.
Experience in operational improvement projects, IT application development and deployment projects, and telephony projects.
Current Prince 2 Practitioner qualification (Agile qualification preferred).
