People and Culture Associate, Emergency Unit

This is a hands-on, detail-oriented role that requires a strong ability to learn quickly, follow and apply processes consistently, and manage information with a high level of accuracy. The P&C Associate will work closely with colleagues across P&C, Finance, and EmU’s Deployment Team, supporting day-to-day operations while helping to identify and resolve process or data issues.

Success in this role requires strong attention to detail, learning agility, and an ability to think across systems, understanding how data, processes, and teams connect, and providing problem-solving support when something may be misaligned. This role offers an opportunity to build experience in emergency P&C operations, systems, and data in a fast-paced and mission-driven environment.

Location: This is a national contracted position based in Honduras, Nigeria, or Kenya (Nairobi).

Major Responsibilities

Global Surge Team Process Management

• In partnership with EmU’s Deployment Management Team, ensure GST benefit processes (e.g., leave of absence, status changes) are managed accurately and in a timely manner, including conducting monthly audits in Workday to confirm data accuracy.
• Coordinate with EmU Finance and Deployment Management to collect, organize, and validate GST-related workforce cost data, supporting budgeting, tracking, and reporting activities.
• Provide coordination and administrative support for P&C initiatives impacting GST staff, including tracking timelines, maintaining documentation, providing communication and reminders, and supporting implementation.
• Help ensure that GST policies and processes are consistently applied, escalating exceptions, questions, or risks to senior team members as needed.
• Maintain organized records and documentation related to GST processes to support audit readiness and knowledge continuity.

People Data Management and HRIS Integrity

• Perform accurate and timely data entry, updates, and maintenance in HR systems (e.g., Workday), ensuring alignment with established processes and data standards.
• Conduct regular data quality checks, including reviewing reports and employee records to identify missing information, inconsistencies, or errors.
• Investigate and flag data discrepancies, following up with relevant stakeholders to support resolution and ensure corrections are completed.
• Support the improvement of HR data processes by documenting recurring issues and suggesting practical enhancements.

P&C Analytics and Continuous Improvement

• Compile and prepare recurring workforce reports (e.g., attrition, training completion, vacation tracking), ensuring data is accurate and up to date.
• Review data outputs to identify basic trends, gaps, or irregularities, and escalate findings for further analysis.
• Track and follow up on mandatory training completion (e.g., Kaya), maintaining trackers and coordinating reminders with relevant teams.
• Maintain and update dashboards, spreadsheets, and trackers, ensuring they are accurate, user-friendly, and accessible.
• Support ongoing process reviews by sharing feedback based on day-to-day usage of systems and tools.
• Assist in implementing process improvements by updating templates, trackers, and guidance materials as directed.

Communications Management

• Maintain and regularly update P&C information on RescueNet and other internal platforms, ensuring content is accurate, current, and accessible.
• Draft and coordinate routine communications, including reminders for training, policy updates, and key deadlines.
• Support staff engagement and recognition initiatives by tracking activities, sending reminders, and coordinating logistics.
• Respond to or triage basic P&C-related queries, directing more complex issues to appropriate team members.

Other Administrative Support

• Provide day-to-day coordination and administrative support across P&C activities, including scheduling, documentation, and follow-ups.
• Assist with tasks related to duty of care, gender equality, diversity and inclusion, and other P&C priorities as needed.
• Support cross-team collaboration by ensuring timely follow-up on action items and clear documentation of tasks and decisions.

Key Working Relationships

• Position Reports to: Management in Partnership structure between the Director, People and Culture, Emergency Unit and the Senior P&C Operations Manager
• Other Internal Contacts: EmU P&C Team; HR Operations Team; EmU Team; CRRD P&C Team; GST Technical Focal Points; HQ P&C colleagues in technical units (Benefits, Compensation, etc).
• Actively Supports: 70+ Emergency Unit staff + 150 GST staff (remotely)

Working Environment

• Remote/flexible work environment. Must have stable connection to the internet.