Healthcare and MedicalFull-TimeJunior-level(1-2 yrs)
Job Description
The Patient Services Coordinator at the Outreach Clinic in Roysambu is responsible for delivering exceptional customer service to patients, the public, and staff while managing the front-office operations of the facility. This role involves precise patient registration, accurate billing, and efficient handling of financial transactions, ensuring that clinical workflows are supported by professional administrative services. The coordinator acts as the primary point of contact for patients, handling inquiries and complaints expeditiously to maintain the high standards of the hospital.
Responsibilities
Provide outstanding customer services to patients, public, and AKU staff and ensure inquiries and complaints to the department are addressed expeditiously.
Consistently provide full coverage at all times at the front desk.
Apply all functional computer applications to process daily front office transactions at compliance level standards.
Maintain a manual invoice and receipt process in the event of a computer system malfunction and update records in the computer system upon resumption.
Register and admit patients accurately and ensure patient biometric registration is done.
Account for and balance all monies collected from patients on a daily basis.
Verify and confirm credit services that are applicable to corporate employees as per the account entitlement details.
In liaison with the relevant stakeholders, ensure that pre-authorizations are duly completed by the physician and sent to corporations for approval within 24 hours.
Ensure accurate billing and data entry of patients.
Assist other patient services staff when the need arises in order to foster overall efficiency of the department and deliver timely patient care.
Answer both internal and external phone inquiries and respond appropriately, communicating messages promptly and accurately.
Re-confirm and update the contact details of patients; ensure realistic appointments are booked and rescheduling is done on a timely basis.
Requirements
Diploma in Medical Records or an equivalent qualification.
At least 1 year of experience working in a busy front office, preferably in a service-oriented industry.
Proficient in computer applications.
Proficient in handling, counting, and recording cash and cash transactions.
How to Apply
Interested and qualified candidates should apply online through the Aga Khan University Hospital career portal. Access the application link here which redirects to the official recruitment site (aku.taleo.net).
How to Apply
Interested and qualified candidates should apply online via the Aga Khan University Hospital career portal (aku.taleo.net). You can use the application button provided on the listing page: Apply Now.
