Partner On-Boarding Agent

Key Responsibilities

Partner Support & Onboarding

• Checking and calling suitable partners one by one and training them on how to operate their stores.
• Providing support to partners with onboarding issues (device not working, webapp questions, credentials not working, etc.) reported on all internal and customer channels.
• Checking and managing onboarding priorities (partners already contacted who postponed onboarding for a given time).
• Monitoring all self-onboarding and communication channels.
• Enabling stores on Salesforce and admin interfaces after training the partners.
• Handling menu corrections and additions on the Admin panel.
• Delivering bags, stickers, tablets, or any other items required by the partner for new stores when conducting training, along with other content-related tasks.

Store Creation

• Checking emails for new activation assignments.
• Working on completing content for assigned activations (store + menu creation).
• Conducting content improvement checks (verifying menus of already implemented stores to align them with current standards) when there are no new activations.
• Executing extra content-related tasks that may arise from Finance, Commercial, and Sales departments for improvements or corrections.

Job Requirements

• Education: Bachelor’s Degree in Marketing, or a similar/relevant field.
• Experience: At least 1 year of related experience.
• Technical Skills: Good MS Excel skills.
• Competencies:
  • Excellent organizational and time management skills.
  • Strong listening and communication skills.
  • Capacity to work independently and collaboratively.
  • Ability to work efficiently without compromising quality or accuracy.