We are seeking a dynamic and experienced Outlet Manager to join our team. As an Outlet Manager, you will be responsible for overseeing the day-to-day operations of our food and beverage outlet, ensuring exceptional customer service, and driving financial performance.
Key Responsibilities
- Manage inventory levels and stock control to optimize resources and minimize waste.
- Develop and implement strategies to increase revenue and profitability of the outlet.
- Prepare and analyze financial reports, implementing corrective actions as necessary.
- Oversee and optimize staffing levels to meet operational demands and special events.
- Ensure high standards of food quality, presentation, and customer service.
- Conduct regular team briefings and training sessions to enhance product knowledge and service skills.
- Maintain and update guest history records to facilitate personalized service for repeat customers.
- Ensure compliance with food safety and hygiene standards.
- Manage the outlet's budget, controlling costs without compromising quality.
- Collaborate with other departments to support overall business objectives.
- Resolve customer complaints promptly and professionally.
- Implement and monitor promotional activities to drive sales and customer engagement.
Qualifications and Requirements
To be considered for this role, you must meet the following qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or related field (BA/BSc/HND).
- Minimum of 2 years of experience as an Outlet Manager or 5+ years of progressive experience in food and beverage management.
- Proven track record in team leadership and staff development.
- Strong financial acumen with experience in budgeting and financial reporting.
- Excellent customer service skills with a focus on creating memorable guest experiences.
- Proficiency in inventory management and point-of-sale systems.
- In-depth knowledge of food and beverage trends, quality standards, and health regulations.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Excellent communication and interpersonal skills.
- Fluency in English and Swahili.
- Strong problem-solving skills and ability to make quick, informed decisions.
- Proficiency in Microsoft Office suite and restaurant management software.
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