Outlet Manager

Responsibilities

• Manage inventory levels and stock control to optimize resources and minimize waste.
• Develop and implement strategies to increase revenue and profitability of the outlet.
• Prepare and analyze financial reports, implementing corrective actions as necessary.
• Oversee and optimize staffing levels to meet operational demands and special events.
• Ensure high standards of food quality, presentation, and customer service.
• Conduct regular team briefings and training sessions to enhance product knowledge and service skills.
• Maintain and update guest history records to facilitate personalized service for repeat customers.
• Ensure compliance with food safety and hygiene standards.
• Manage the outlet's budget, controlling costs without compromising quality.
• Collaborate with other departments to support overall business objectives.
• Resolve customer complaints promptly and professionally.
• Implement and monitor promotional activities to drive sales and customer engagement.

Qualifications and Experience

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• Minimum of 2 years of experience as an Outlet Manager or 5+ years of progressive experience in food and beverage management.
• Proven track record in team leadership and staff development.
• Strong financial acumen with experience in budgeting and financial reporting.
• Excellent customer service skills with a focus on creating memorable guest experiences.
• Proficiency in inventory management and point-of-sale systems.
• In-depth knowledge of food and beverage trends, quality standards, and health regulations.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Excellent communication and interpersonal skills.
• Fluency in English and Swahili.
• Strong problem-solving skills and ability to make quick, informed decisions.
• Proficiency in Microsoft Office suite and restaurant management software.