As a Driver Operations Manager, you will be the heartbeat of our supply growth and retention strategy in Kenya. You are responsible for the end-to-end driver lifecycle—ensuring we have the right number of drivers on the road, a seamless onboarding experience, and a highly engaged community. You will blend data-driven strategy with on-the-ground execution to build a sustainable and satisfied driver partner network.
Key Responsibilities
Supply Strategy & Growth
Acquisition Strategy: Design and execute the roadmap for driver growth, utilizing diverse channels to ensure supply meets real-time market demand.
Channel Management: Lead the Uber Hero Network and other referral programs to optimize acquisition costs.
Fleet Partnerships: Identify, originate, and manage strategic fleet partnerships to scale supply in key territories.
Onboarding & Funnel Optimization
Funnel Management: Own the driver onboarding journey, identifying friction points to improve conversion rates from Sign-up to First Trip.
Compliance & Verification: Define document requirements for various product tiers; manage third-party vendors for background checks and document verification.
Educational Programming: Design and facilitate Driver Information Sessions (on-site and digital) to set new partners up for success.
Driver Engagement & Community
Multi-Modal Communication: Lead the driver engagement strategy across CRM, social media, podcasts, and in-person roundtables.
Feedback Loops: Establish robust mechanisms to capture driver sentiment and translate feedback into actionable product or operational improvements.
Brand Advocacy: Act as the primary voice of the brand within the driver community, ensuring transparency and trust.
Experience, Earnings & Retention
Satisfaction Metrics: Monitor and improve Driver NPS (Net Promoter Score) and overall platform satisfaction.
Value-Added Partnerships: Negotiate and manage partnerships (fuel discounts, vehicle maintenance, insurance) that boost driver take-home pay and reduce operational costs.
Churn Mitigation: Analyze driver behavior to implement retention programs that keep top-tier partners active on the platform.
Requirements and Qualifications
Minimum 3 years in Operations, Consulting, or Tech (Marketplace experience preferred).
Bachelor's degree in Finance, Engineering, or a related quantitative field.
Data-driven mindset with advanced Excel skills (SQL preferred).
High Bias to Action, comfort with ambiguity, and expert presentation skills.
Analytical and Logical Problem Solving: Ability to use data to identify problems and solve complex operational puzzles.
Strategic Communication and Storytelling: Ability to raw metrics into a narrative that secures buy-in from C-suite executives.
Operational Excellence: Proven experience managing complex workflows, 3rd-party vendors, or large-scale community networks.
How to Apply
Interested and qualified candidates should apply online via the Uber application portal: Apply Here
How to Apply
Interested and qualified candidates should apply for this position online by visiting the application link: Uber Application Link. Ensure your profile is complete before submission.
