We are seeking a proactive and hands-on Operations & Growth Associate to support the smooth running of operations while driving new client growth. This role combines operations management, staffing, and business development – ideal for a mid-level professional looking to grow into a leadership role.
Key Responsibilities
Business Growth & Client Acquisition
Drive sales by reaching out to new clients (corporates, residential estates, offices).
Support marketing initiatives (WhatsApp groups, Facebook, referrals, partnerships).
Track leads, conversions, and customer feedback.
Prepare weekly growth reports with recommendations.
Operations Management
Oversee day-to-day scheduling of staff for bookings.
Act as point of contact for clients during and after service delivery.
Monitor service quality and collect feedback.
Ensure supplies, uniforms, and equipment availability.
People & Process Support
Hire, onboard, and train new staff.
Facilitate refresher training for staff.
Supervise staff on assignments.
Support financial tracking and reconciliations.
Document and refine processes.
Key Performance Indicators (KPIs)
Growth: Deliver 20% increase in bookings within 6 months.
Customer Retention: Achieve at least 85% repeat business rate.
Staffing & Training: 100% onboarding within timelines, quarterly refresher training.
Qualifications & Experience
2–4 years in operations, administration, or business development.
Experience in cleaning, hospitality, or service industry preferred.
Strong HR skills in recruitment, onboarding, and training.
Excellent communication and client management skills.
Ability to manage schedules, budgets, and small teams.
Proficiency in WhatsApp Business, Canva, Excel/Google Sheets.
BA/BSc/HND qualification.
How to Apply
Send your resume to: recruit@covetedhrservices.co.ke or apply via the company portal.
How to Apply
Interested and qualified candidates should send their resumes directly via email to recruit@covetedhrservices.co.ke. Alternatively, you can apply online through the portal at https://www.myjobmag.co.ke/apply-now/1164640.
