Operations & Customer Experience Assistant

Key Responsibilities

Customer Experience

• Respond promptly to customer inquiries via WhatsApp, Instagram, and the company website.
• Provide personalized product recommendations to help customers select the right items.
• Offer timely updates on orders, deliveries, and resolve customer concerns professionally.
• Build trust and loyalty by maintaining a friendly, approachable, and solution-oriented tone.

Operations & Fulfilment

• Accurately pack and prepare customer orders, ensuring presentation meets brand standards.
• Coordinate deliveries with riders and couriers to guarantee timely and safe arrival.
• Track and verify order accuracy, reporting any discrepancies or delays.
• Maintain organized stock handling and support inventory management processes.

Sales Support

• Follow up on customer inquiries to convert interest into confirmed sales.
• Identify opportunities to upsell or cross-sell products based on customer needs.
• Share customer feedback, trends, and frequently asked questions with management to improve service delivery.
• Support sales campaigns and promotions by engaging customers and tracking performance.

Content & Social Media

• Assist in creating simple but engaging content such as product videos, photos, and behind-the-scenes posts.
• Support scheduling and posting across social media platforms to maintain consistent engagement.
• Interact with customers online by responding to comments and messages in a timely manner.
• Contribute creative ideas for content that enhances brand visibility and customer connection.

General Support

• Provide assistance with day-to-day administrative and operational tasks.
• Suggest and implement process improvements to enhance efficiency and customer satisfaction.
• Take initiative in areas requiring support, ensuring smooth business operations.
• Collaborate with team members and management to achieve overall business goals.

Minimum Qualifications & Requirements

• Bachelor’s degree or Diploma in Business, Marketing, Communications, or a related field.
• Strong organizational and detail-oriented skills.
• Excellent communication abilities, especially in a friendly and natural tone.
• Proactive mindset with the ability to take initiative.
• Fast learner who adapts quickly to new tasks and environments.
• Positive, reliable, and energetic personality.
• Comfortable working in a fast-paced environment.

Added Advantages

• Proven and prior experience in e-commerce, retail, or beauty.
• Basic content creation skills (TikTok, Reels, Instagram).
• Familiarity with Shopify or order handling systems.

How to Apply

Interested and qualified candidates should apply online via the Morsan HR Consulting portal.