The Independent Policing Oversight Authority (IPOA) is seeking to recruit six (6) Complaints Management Officers II. This role is central to IPOA's mission of providing civilian oversight over the work of the police in Kenya. The primary purpose of this position is to receive, sort, and process complaints regarding police misconduct to ensure accountability and professionalism within the National Police Service.
Key Responsibilities
Implement strategies, policies, manuals, plans, standards, and procedures pertaining to complaints management.
Receive, document, and process complaints from the public and other stakeholders.
Maintain and update accurate records of all complaints received and processed.
Participate in inquiries into complaints concerning police misconduct.
Attend and contribute to complaints management review meetings.
Implement recommendations made by the Internal Case Intake Committee.
Collect and collate data for both internal and external reports on complaints management.
Implement risk mitigation measures within the complaints handling process.
Provide timely feedback to complainants regarding the status and outcome of their complaints.
Requirements and Qualifications
A Bachelor’s Degree in any of the following disciplines: Law, Criminology, Psychology, Social Sciences, Public Administration, Public Relations, Sociology, or an equivalent qualification from a recognized institution.
Proficiency in Computer Applications.
How to Apply
Qualified and interested candidates should apply through the IPOA recruitment portal as detailed in the application instructions.
