Operations Controller M/F

Mission Description

• Supervise Fleet Planners to ensure effective daily planning, vehicle allocation, and timely dispatch of transport operations.
• Coordinate daily transport activities to ensure planned trips are executed efficiently while achieving operational KPIs.
• Monitor fleet utilization, vehicle availability, and driver productivity to maximize operational efficiency.
• Review transport schedules and make adjustments based on operational priorities, customer requirements, and fleet availability.
• Coordinate with the Workshop to minimize downtime and ensure timely availability of serviceable vehicles.
• Monitor trip execution, loading, dispatch, delivery performance, turnaround times, and vehicle movements.
• Manage operational disruptions including vehicle breakdowns, accidents, traffic delays, and customer emergencies by implementing contingency plans.
• Monitor fleet performance indicators including fleet utilization, trip completion, turnaround time, detention, demurrage, and vehicle productivity.
• Ensure compliance with transport legislation, company policies, safety procedures, and customer service standards.
• Review and approve daily transport plans prepared by Fleet Planners before execution.
• Coordinate driver deployment, leave schedules, shift planning, and operational manpower requirements.
• Liaise with customers, shipping lines, depots, and internal stakeholders to resolve operational challenges promptly.
• Review operational reports and provide daily, weekly, and monthly performance reports to Management.
• Coach, mentor, and evaluate Fleet Planners to ensure continuous improvement in planning quality and operational performance.
• Lead operational meetings and communicate priorities, challenges, and performance expectations to the planning team.
• Ensure all transport documentation is completed accurately and submitted within the required timelines.
• Perform any other duties assigned by the Fleet & Transport Solutions Manager.

Candidate Profile

• Educational Qualification: Bachelor's Degree / Higher National Diploma (BA/BSc/HND).
• Results-oriented.
• Strong leadership skills.
• Team player with excellent interpersonal skills.
• Highly organized and proactive.
• Resilient under pressure.
• Strong customer focus.
• High ethical standards and integrity.
• Excellent planning and coordination abilities.
• Continuous improvement mindset.