On-Call Scheduler

The On-Call Scheduler is a vital role focused on managing weekend operations and providing support to the primary weekday scheduling team. This position requires a proactive individual capable of coordinating caregiver shifts, ensuring full coverage, and maintaining professional communication with clients and staff. The role demands a high level of organization and the ability to work independently in a fast-paced environment.

Key Responsibilities

• Manage weekend scheduling and provide support to the primary weekday scheduler.
• Review, assign, and update caregiver schedules using WellSky or similar software.
• Follow client and caregiver preferences and compatibility notes.
• Adjust schedules creatively to achieve full shift coverage while avoiding overtime.
• Maintain ongoing communication with the weekday scheduler for notes and priorities.
• Respond to caregiver call-outs, urgent changes, and last-minute needs.
• Accurately document updates to reduce reliance on unwritten information.
• Answer inbound calls professionally from caregivers, clients, or prospects.
• Escalate any complex or clinical concerns to management.
• Assist with recruiting follow-ups, job postings, and other administrative tasks during downtime.

Requirements

• Education: BA/BSc/HND degree in a relevant field.
• Experience: Previous experience in customer service or scheduling (experience in healthcare/home-care is a plus).
• Call Handling: Experience handling inbound calls in fast-paced environments.
• Technical Skills: Familiarity with scheduling platforms such as WellSky (or willingness to learn).
• Soft Skills: Ability to work independently during high-pressure weekend operations.

How to Apply

Interested candidates should send their CV to lilian.bungei@solvoglobal.com with the subject line "Scheduler".