CarePay is a Kenyan company that administers conditional healthcare payments between funders, patients, and healthcare providers. Through our M-TIBA platform, CarePay directs funds from public and private funders directly to patients into a "health wallet” on their mobile phone. The Customer Experience Intern will provide efficient and professional service to CarePay customers through prompt, courteous, and accurate responses to inquiries. He / She will help maintain our existing customer base by building customer loyalty through effective problem-solving and customer care, while adhering to all service standards laid down by CarePay.
Responsibilities
Provide prompt, courteous, and accurate responses to customer inquiries.
Maintain the existing customer base by building customer loyalty.
Effectively solve customer problems while adhering to CarePay service standards.
Handle technical tasks related to telephone and order booking systems.
Requirements and Qualifications
Higher Diploma in a related field.
At least 1 year of experience in Operations or Customer Service.
Strong customer relationship experience.
Solid understanding of customer service and operations.
Experience working within a customer relations environment, preferably in a call center (experience in healthcare insurance is preferred).
Typing skills of at least 30 words per minute.
Excellent telephone skills.
Excellent conflict resolution skills.
Technical skills, preferably with telephone and order booking systems.
Excellent communication skills, both spoken and written.
Excellent negotiation and interpersonal skills.
Mental alertness and assertiveness.
How to Apply
Interested and qualified candidates should apply online via the CarePay Ltd career portal on BambooHR. Please visit CarePay Ltd on carepay.bamboohr.com to submit your application.
How to Apply
Interested and qualified candidates should apply directly through the CarePay application portal on BambooHR. You can access the application page here: CarePay Ltd Careers. Ensure you complete the application process as directed on the site.
