The Officer, Banking Services provides efficient and effective, high-quality services, in line with laid down procedures and guidelines to achieve the Bank’s mandate and strategic objectives. This involves performing various Banking and Financial Markets functions at the Branch/Centre level, including Accounts Management, Banking Services, Mandates, Clearing Operations, Transfers, Government Payments, Document Management, Reconciliation & Risk Management, Banking Systems testing, Financial Markets client relations, and DhowCSD customers’ enquiries.
Key Duties and Responsibilities
Strategic Responsibilities
Contribute as appropriate to the performance of the function and the overall achievement of the Bank’s strategic objectives.
Technical and Operational Responsibilities
Provide efficient and effective customer care and maintain order in the Banking Hall.
Perform the teller functions at the Branch and input teller funds transfers transactions.
Maintain the register of received documents and provide first level verification.
Input details for opening, amending, and closing of accounts.
Input details for creation and withdrawal of mandates upon customers’ requests.
Process the Internet Banking application forms and dispatch new tokens to users in a timely manner.
Issue accounts statements to customers and prepare certificates of balances for County Governments upon request.
Swipe received cheques using MICR readers to capture the images for transmission to the Clearing System.
Maintain safe custody of outward cheques presented for clearing from the Branch.
Repost the unpaid cheques using the image return documents (IRDs) from Clearing House sent from Head Office.
Input or provide first level approval of in T24 System for funds transfers instructions and transaction reversals entries.
Resolve queries and complaints from customers and make decisions in marginal risk situations.
Draft or review response letters to customer queries and file all transactions documents.
Generate or review the list of documents scheduled for disposal as per the Bank’s retention and disposal policy.
Prepare the reconciliation for Banking Internal suspense accounts and the risk register for the Banking functions.
Implement audit recommendations.
Provide input for new systems developments and participate in testing of systems affecting Banking or Financial Markets operations.
Respond to customers’ enquiries on investments in Government securities and assist customers with the DhowCSD System.
Escalate issues, queries and complaints to the Manager, Branches Services.
Conduct MPC Surveys and assist in preparation of the Banking Strategic Plan and yearly budget.
Provide information for input into the Training Plan.
Maintain working relationships with appropriate external parties including Government departments, County Governments, and commercial banks.
Comply with the Bank policies, procedures, guidelines, and internal controls.
Provide guidance to KDIC customers at the counter.
Qualifications
Bachelor’s Degree in Economics, Banking, Accounting, Finance, Business Administration, Mathematics, Computer Science, or related field of study.
Professional qualification in Banking, Accounting, Finance, Risk Management, or related field of study is an added advantage.
Experience
At least two (2) years’ work experience in Banking Operations, Financial Services, Economics, Accounting, or similar operations.
Interested and qualified candidates should apply online through the Central Bank of Kenya careers portal at careers.centralbank.go.ke. Alternatively, you can access the application link via MyJobMag.
