Officer, Banking Services (Business Analyst 1)

The Central Bank of Kenya is a public institution responsible for formulating monetary policy to achieve price stability and issuing currency. The Officer, Banking Services provides efficient and effective, high-quality services in line with laid down procedures and guidelines to achieve the Bank’s mandate.

Job Purpose

This role involves performing various Banking and Financial Markets functions at the Branch/Centre, including Accounts Management, Banking Services, Mandates, Clearing Operations, Transfers, Government Payments, Document Management, Reconciliation & Risk Management, Banking Systems testing, Financial Markets client relations, and DhowCSD customer enquiries.

Key Duties and Responsibilities

Strategic Responsibilities

• Contribute to the performance of the function and the overall achievement of the Bank’s strategic objectives.

Technical and Operational Responsibilities

• Provide efficient and effective customer care and maintain order in the Banking Hall.
• Perform teller functions at the Branch and input teller funds transfer transactions.
• Maintain the register of received documents and provide first-level verification.
• Input details for opening, amending, and closing of accounts and creation/withdrawal of mandates.
• Process Internet Banking application forms and dispatch new tokens to users.
• Issue account statements and prepare certificates of balances for County Governments upon request.
• Use MICR readers to capture cheque images for transmission to the Clearing System.
• Maintain safe custody of outward cheques and repost unpaid cheques using image return documents (IRDs).
• Input or provide first-level approval in the T24 System for funds transfer instructions and transaction reversal entries.
• Resolve customer queries and complaints and make decisions in marginal risk situations.
• Draft or review response letters to customer queries and file transaction documents.
• Generate/review documents scheduled for disposal per the Bank’s retention policy.
• Prepare reconciliations for Banking Internal suspense accounts and maintain the risk register.
• Implement audit recommendations.
• Participate as an inputter or first-level approver in the testing of systems affecting Banking or Financial Markets operations.
• Respond to customer enquiries on Government securities investments and assist with the DhowCSD System.
• Conduct MPC Surveys and assist in preparing the Banking Strategic Plan and yearly budget.
• Maintain relationships with external parties including Government departments, County Governments, and commercial banks.
• Comply with Bank policies, procedures, guidelines, and internal controls.
• Provide guidance to KDIC customers at the counter.

Requirements

Educational Qualifications

• Bachelor’s Degree in Economics, Banking, Accounting, Finance, Business Administration, Mathematics, Computer Science, or a related field of study.
• Professional qualification in Banking, Accounting, Finance, Risk Management, or a related field is an added advantage.

Experience

• At least two (2) years’ work experience in Banking Operations, Financial Services, Economics, Accounting, or similar operations.