The Central Bank of Kenya is a public institution responsible for formulating monetary policy to achieve price stability and issuing currency. The Officer, Banking Services provides efficient and effective, high-quality services in line with laid down procedures and guidelines to achieve the Bank’s mandate.
Job Purpose
This role involves performing various Banking and Financial Markets functions at the Branch/Centre, including Accounts Management, Banking Services, Mandates, Clearing Operations, Transfers, Government Payments, Document Management, Reconciliation & Risk Management, Banking Systems testing, Financial Markets client relations, and DhowCSD customer enquiries.
Key Duties and Responsibilities
Strategic Responsibilities
Contribute to the performance of the function and the overall achievement of the Bank’s strategic objectives.
Technical and Operational Responsibilities
Provide efficient and effective customer care and maintain order in the Banking Hall.
Perform teller functions at the Branch and input teller funds transfer transactions.
Maintain the register of received documents and provide first-level verification.
Input details for opening, amending, and closing of accounts and creation/withdrawal of mandates.
Process Internet Banking application forms and dispatch new tokens to users.
Issue account statements and prepare certificates of balances for County Governments upon request.
Use MICR readers to capture cheque images for transmission to the Clearing System.
Maintain safe custody of outward cheques and repost unpaid cheques using image return documents (IRDs).
Input or provide first-level approval in the T24 System for funds transfer instructions and transaction reversal entries.
Resolve customer queries and complaints and make decisions in marginal risk situations.
Draft or review response letters to customer queries and file transaction documents.
Generate/review documents scheduled for disposal per the Bank’s retention policy.
Prepare reconciliations for Banking Internal suspense accounts and maintain the risk register.
Implement audit recommendations.
Participate as an inputter or first-level approver in the testing of systems affecting Banking or Financial Markets operations.
Respond to customer enquiries on Government securities investments and assist with the DhowCSD System.
Conduct MPC Surveys and assist in preparing the Banking Strategic Plan and yearly budget.
Maintain relationships with external parties including Government departments, County Governments, and commercial banks.
Comply with Bank policies, procedures, guidelines, and internal controls.
Provide guidance to KDIC customers at the counter.
Requirements
Educational Qualifications
Bachelor’s Degree in Economics, Banking, Accounting, Finance, Business Administration, Mathematics, Computer Science, or a related field of study.
Professional qualification in Banking, Accounting, Finance, Risk Management, or a related field is an added advantage.
Experience
At least two (2) years’ work experience in Banking Operations, Financial Services, Economics, Accounting, or similar operations.
How to Apply
Interested and qualified candidates should apply online through the Central Bank of Kenya careers portal at careers.centralbank.go.ke. Alternatively, you can access the application link via MyJobMag.